Senior Delivery Manager - Enterprise Workflow & Ai Transformation

Role SummaryParalucent is seeking a Senior Delivery Manager to lead a multi-workstream enterprise modernization program in financial services. You will turn an established future-state vision into an executable roadmap, coordinate business and technology teams, manage dependencies and controls, and guide incremental releases through testing, approval, deployment and stabilization.
This role is for a hands-on leader who creates clarity, raises risks early and keeps teams focused on measurable outcomes.
What You’ll Do
Own the integrated delivery plan across business process, user experience, workflow/case management, integrations, AI/document intelligence, security, testing and release workstreams.
Translate program outcomes into increments, milestones, release plans, dependencies, decision points and acceptance evidence.
Operate within an Agile or hybrid enterprise delivery model, including backlog readiness, sprint/release planning, demonstrations, retrospectives and production governance.
Maintain disciplined RAID, decision, change, action and dependency management;
surface material issuesearly with options and recommendations.
Coordinate architecture, cybersecurity, privacy, records management, Responsible AI, operations and production-readiness reviews.
Manage client and Paralucent governance, status reporting, financial tracking, forecasting, resource planning and milestone acceptance.
Ensure requirements-to-test-to-evidence traceability and that no prototype is represented as production-ready.
Plan cutover, pilot, hypercare, transition-to-support and progressive knowledge transfer.
Create a high-accountability team environment with clear owners, due dates and escalation paths.
What Success Looks Like
A credible integrated plan, governance cadence and decision model are operating early.
Milestones are achieved with transparent scope, budget, quality and risk reporting.
Dependencies on enterprise teams and legacy-system owners are identified before they block delivery.
Working end-to-end increments reach pilot and production with complete approval and test evidence.
Operational teams are prepared to adopt, support and improve the solution after launch.
8+ years leading enterprise software, digital transformation or workflow/case-management delivery, including several years in senior delivery or program leadership.
Demonstrated success delivering complex solutions into production in banking, financial services or another highly regulated industry.
Strong command of Agile delivery, release planning, dependency management, change control, financial management and executive reporting.
Experience coordinating architecture, security, privacy, records, compliance, operations and technology stakeholders.
Ability to manage multiple vendors, distributed teams and cross-functional workstreams without losing end-to-end accountability.
Strong written and verbal communication, including concise executive reporting and difficult escalation conversations.
Practical understanding of cloud applications, enterprise integration, workflow, AI governance and production-readiness controls.
Preferred Experience
Experience with Canadian banking environments and enterprise risk/governance processes.
Experience delivering high-volume operational workflow, document-processing or regulated case-management solutions.
PMP, PMI-ACP, Scrum, SAFe or comparable delivery certification.
Experience using EOS-style scorecards, clear seat accountability and issue-solving disciplines.
Role Scorecard: Illustrative MeasuresFinal targets and cadence will be confirmed for the specific assignment. Typical measures include:
Milestone predictability and release readiness
Budget and capacity variance
Age and closure rate of critical RAID items
Decision and dependency turnaround
Defect escape and production-stability trends
Stakeholder confidence and acceptance timeliness
Knowledge-transfer and operational-readiness completion
How You Demonstrate Our Core ValuesDriven:
Moves important work forward, recovers quickly from blockers and focuses on meaningful outcomes.
Takes Ownership:
Closes loops, communicates risks early and remains accountable across handoffs.
Creative Problem Solver:
Clarifies the real problem and proposes practical options with trade-offs.
Humbly Confident:
Brings sound judgment, explains reasoning and actively invites challenge and feedback.
Customer Centric:
Understands operational reality, success measures and the impact of decisions on users and the institution.
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