Senior Customer Advocate Montreal

MongoDB Inc.

Become a vital part of the customer journey at MongoDB as a Senior Customer Success Manager in Montreal. Harness your business and technical skills to foster enterprise client success.
In this senior role, you will be instrumental in managing a portfolio of high-profile accounts, ensuring clients maximize their investment in MongoDB solutions. You will mentor team members while leveraging cross-functional resources to drive customer retention and advocacy. Your ability to analyze technical environments and partner with clients’ leadership will solidify their connection to MongoDB.
Key Responsibilities: - Identify and advise on technical risks in accounts - Conduct comprehensive analyses for Enterprise review - Drive successful account portfolio management strategies - Collaborate with internal teams for enhanced service - Support team growth through mentorship and coaching
Requirements: - 7 to 10+ years in technical customer-facing roles - 4+ years managing enterprise customer success - Strong verbal and written influence skills - A degree in Computer Science or a related field - Fluent in both French and English for client communications
Shape the future of customer engagement at MongoDB in Montreal.#J-18808-Ljbffr

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