Instructional Design And Technical Writer

Design role-based learning and technical documentation for Manulife’s hybrid transformation environment. Use business analysis, facilitation, and disciplined document control.This Documentation and Training Analyst develops learning solutions for impacted employees and leaders. You will define objectives, curricula, and delivery approaches, then create facilitator guides, e-learning, simulations, exercises, and knowledge checks. The work connects approved process content with readiness and adoption.Key Responsibilities:
Conduct learning-needs analysis and define role-based objectivesDevelop curricula, e-learning, simulations, and practice exercisesUse scenarios and exceptions to prepare usersCoordinate instructor-led and virtual training deliveryMonitor feedback, knowledge checks, and performance indicatorsRequirements:
Experience developing procedures and digital learning materialsStrong instructional design and technical-writing capabilitiesAbility to synthesize requirements into role-based guidanceExperience facilitating learning or content-review sessionsStrong editing, stakeholder-management, and organizational skillsApply learning development, facilitation, technical writing, and business analysis to prepare users for transformed processes.
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