Head Of Customer Success - Crypto Saas
The Crypto Recruiters
The Tech Recruiter I SaaS I AI I Cybersecurity
Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable.Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting).Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks.Standardize onboarding + implementation handoffs with clear “time-to-value” milestones.Clarify ownership between CS vs Support vs Founder‑AM.Seniority level
Mid‑Senior levelEmployment type
Full‑timeJob function
Customer Service and Project ManagementIndustries
Blockchain ServicesLocation: Toronto, Ontario, Canada
#J-18808-Ljbffr
Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable.Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting).Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks.Standardize onboarding + implementation handoffs with clear “time-to-value” milestones.Clarify ownership between CS vs Support vs Founder‑AM.Seniority level
Mid‑Senior levelEmployment type
Full‑timeJob function
Customer Service and Project ManagementIndustries
Blockchain ServicesLocation: Toronto, Ontario, Canada
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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