Front Desk Administrator

Position at Performance Auto Group

Drive for Excellence

With over four decades of excellence,

St Catharines Volkswagen is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles.

St. Catharines Volkswagen is seeking a Full-Time Front Desk Administrator to join our dynamic team in St. Catharines. The successful candidate will be motivated, personable, reliable and courteous. Customer service experience is essential and evening and weekend availability is required.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

• Answer and Direct all incoming calls in a courteous and professional manner.
• Strive to minimize the amount of time customers are placed on hold.
• Greet showroom customers and assist with basic inquiries.
• Communicate messages to appropriate parties in a timely manner.
• Update dealership schedule/directory on a regular basis.
• Motor vehicle licensing administration.
• Vehicle inventory administration.
• Perform other related administrative tasks as required by management.

What You Need To Succeed

• Available for the following hours: Monday to Thursday 7:30 am - 4:00 pm and Friday 7:30 am - 6:00 pm
• Minimum 1 year of administration experience and strong computer skills required.
• Evening and weekend availability.
• Must work well under pressure in a fast paced environment.
• Willingness to be trained on motor vehicle licensing.
• Must be team oriented with a positive attitude.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask, be organized and prioritize.
• Dependable, takes initiative with strong problem-solving abilities.
• Experience with Google Drive is an asset.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected hourly wage): $19.50 - $20.50 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.