Group Leader (Restock) - Permanent, Full-Time on Days

Group Leader (Restock) – Permanent, Full-Time on Days

Full Time Thorold, ON, CA

Salary Range: $44,800.00 To $59,200.00 Annually

We are looking for a Group Leader to oversee the Restock department at our Thorold Distribution Center. The successful candidate will lead and support the Restock team, drive performance, and foster a positive, values‑driven, and safe work environment.

Main Responsibilities

• Work day shifts (5 per week), including a regular Saturday shift, with flexibility to support operational needs.
• Track team production metrics and collaborate with the Operations Manager to review and improve them.
• Submit weekly reports on production, workflow, attendance, and overall productivity.
• Coaching, mentoring, and developing Team Leaders and Associates through training and onboarding programs.
• Delegate tasks and assign team members as needed.
• Conduct performance management activities such as reviews and coaching sessions.
• Complete daily Leader Standard Work (LSW) tours to observe operations and collect feedback.
• Ensure compliance with company policies, procedures, and SOP updates.
• Promote a clean, organized, and safe team environment and ensure all members complete safety training.
• Manage work schedules, time‑off requests, and shift coverage.
• Lead team meetings and conduct department inspections.
• Maintain communication with Operations leadership, People & Culture, and stakeholders.
• Identify and participate in process improvements, including Lean projects.
• Resolve issues affecting team engagement and performance.
• Regularly lift and move items weighing approximately 45 lbs.
• Perform tasks requiring standing, bending, squatting, and lifting throughout the shift.
• Maintain performance standards, productivity, and accuracy.
• Use warehouse management software to ensure accurate inventory and orders.
• Complete other related responsibilities as assigned.

People and Culture Expectations

• Model Book Depot Inc.’s values and hold others accountable.
• Foster a purpose‑driven culture and recognize team members who contribute to this culture.
• Lead an engaged, agile, and service‑oriented team.
• Set goals, hold team members accountable, and provide meaningful feedback.
• Champion continuous improvement and scalability with a strategic mindset.
• Support learning and professional growth through coaching and encouraging participation in Book Depot University.
• Delegate mission‑critical projects to elevate team performance.
• Recruit, hire, train, onboard, and manage team members.

Qualifications, Skills, and Abilities

• Completion of grade 12 or equivalent.
• Integrity and honesty with no cutting corners.
• Strong leadership and people‑management skills, including coaching, training, mentoring, and conflict resolution.
• Flexibility and ability to adapt to changing priorities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, ADP, WMS, and related tools).
• Strong judgment and problem‑solving ability in a fast‑paced environment.
• Excellent verbal and written communication and strong typing skills.
• Goal‑oriented with a growth mindset.
• Attention to detail and continuous improvement focus.
• Knowledge of workplace safety regulations and commitment to safety.
• Physical ability to stand, walk, bend, kneel, crouch, or crawl during the shift.

Benefits and Considerations

• Health and dental benefits.
• Employee and Family Assistance Program (100% employer‑paid after waiting period).
• Paid time off to volunteer and support core purpose.
• Required CSA‑approved ‘green triangle patch’ safety shoes or boots for all production roles.

Equal Opportunity Statement

Book Depot Inc. is committed to providing accommodations upon request for candidates participating in all aspects of the recruitment and selection process.