Hotel receptionist

Education

• No degree, certificate or diploma

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Word processing software
• Database software
• Central reservation system (CRS)
• Internet

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Do you have experience working in this field?

Experience

• 3 years to less than 5 years

Employment terms options

• Morning
• Day
• Weekend
• Overtime available

Financial benefits

• Bonus
• Gratuities
• Night shift premium
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth