Patient Registration Clerk (CUPE)

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: June 1,2026

What we are looking for

The Patient Registration Clerk is a valuable member of the Patient Access team and has a significant impact on the efficient and effective operation of the registration function. As the successful candidate, you will be responsible for registering patients for all hospital visits, answering telephone inquiries, collecting demographic information from patients, completing patient insurance information and assisting with flow through the registration area. You will also be responsible for scheduling appointments and working in the clinics.

What you bring to the role

• Previous patient registration department experience in a hospital setting required

• Demonstrated strong knowledge and understanding in patient registration

• Experience with Meditech 6.0 preferred

• Bed allocation experience preferred

• Well developed keyboarding/computer skills with a minimum keyboarding speed of 45 wpm

• Strong customer service focus

• Strong interpersonal skills with an ability to work well in both a team environment and independently

• Excellent communication, facilitative and problem solving skills with attention to detail

• Strong organizational skills with an ability to prioritize and manage multiple demands in a fast pace environment

• Demonstrated good attendance and performance records with the ability to maintain these same standards

• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule

Casual for Uxbridge registration/scheduling. Shifts vary from 0700-1500, 0800-1600, 1500-2300 also weekends are 12 hour shifts.

Please note schedules may change due to operational needs.

Compensation

UCC 08

$27.78 - $31.64

Who we are

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.