Director Intake Investigations Vancouver

Lead intake and investigations at BCCNM in Vancouver, applying risk management and culturally safe regulatory practices. Hybrid work is available.The Director, Intake & Investigations provides strategic leadership for complaints involving nurses and midwives. Reporting to the Executive Director, Professional Conduct Review, this position oversees intake, assessment, early resolution, and investigations. The role advances fair, timely, trauma-informed, distinctions-based processes while protecting the public.Key Responsibilities:
Develop operational plans, priorities, service standards, and accountability frameworksOversee risk-based assessment, prioritization, resolution, and investigation systemsDirect complex, sensitive, systemic, and precedent-setting regulatory mattersLead policy, process, service model, and quality improvementsEmbed Indigenous cultural safety and anti-racism throughout operationsRequirements:
Master’s degree, law degree, mediation training, or equivalent experienceSeven to ten years in regulatory, investigative, or risk programsDirect management experience in unionized and non-unionized environmentsConflict management, mediation, communication, and relationship-building skillsKnowledge of healthcare legislation and Indigenous-specific anti-racismBring senior leadership, investigative judgment, and regulatory expertise to BCCNM’s public protection mandate in Vancouver.
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