Wealth Client Service Operations Manager

Manage Wealth client service operations in Toronto with a focus on accuracy, escalations, compliance, and team performance.In this Centralized Manager Client Service position, you will support Wealth National Office by leading Associates representing PIA and PIC lines of business. You will oversee daily activities, promote timely and accurate Operational Excellence, and ensure due diligence supports client transaction accuracy. The role includes reviewing reports, addressing trends, resolving sensitive issues, and ensuring work follows audit, regulatory, and business guidelines. You will also contribute to a respectful workplace, manage performance concerns, and support initiatives that strengthen service culture.Key Responsibilities:
Ensure accurate client transactions through necessary due diligenceResolve complex and sensitive service escalationsVerify work against audit and regulatory guidelinesReview reports and communicate trends or concernsSupport service culture initiatives and projectsRequirements:
Previous supervisory or management experienceStrong operations, multitasking, and time-management skillsKnowledge of securities regulations, procedures, and legal frameworkUnderstanding of LEI and Sales and Client Engagement ModelAdditional language skills or IIROC licensing are assetsApply operational judgment, regulatory awareness, and leadership skills to manage Wealth client service performance at TD.
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