Senior Business Analyst (Business Process Design & Transformation)

Senior Business Analyst (Business Process Design & Transformation)
Information TechnologyJob Description
We are seeking a highly experienced Senior Business Analyst to lead complex business process transformation initiatives within a dynamic, customer-facing digital environment. This role focuses on end-to-end process design, optimization, and stakeholder engagement across enterprise-scale programs, with a strong emphasis on digital content delivery and user experience.The successful candidate will act as a strategic partner to business and technology teams, driving process improvements, leading discovery efforts, and enabling scalable, modern solutions through data-driven insights and industry best practices. This is an exciting opportunity to contribute to high-impact initiatives in a collaborative, agile environment.Responsibilities
Lead end-to-end business analysis activities including planning, elicitation, documentation, and validation of requirementsConduct current-state assessments and gap analyses to identify inefficiencies and opportunities for optimizationDesign and document future-state processes, workflows, and user journeys across digital and omnichannel environmentsDevelop detailed process maps, business requirements documentation, and supporting analytical artifactsFacilitate workshops and stakeholder sessions to gather requirements and drive alignment across teamsPartner with cross-functional teams, including product, technology, and external vendors, to deliver solutionsIdentify and recommend workflow automation opportunities to improve operational efficiencySupport Agile delivery processes including backlog refinement, sprint planning, retrospectives, and stand-upsCollaborate with Product Owners on roadmap development, backlog prioritization, and feature definitionSupport development teams by clarifying requirements, resolving dependencies, and ensuring alignmentTrack and communicate project status, risks, and issues to stakeholders and leadershipApply best practices in business analysis, process improvement, and Agile delivery methodologiesContribute to continuous improvement initiatives across teams and processesSupport system analysis, requirement traceability, and solution validation activitiesProvide facilitation support in a hybrid Business Analyst/Scrum capacity as neededQualifications
6+ years of experience as a Senior Business Analyst in enterprise environments, with a focus on process design and optimizationProven experience leading large-scale business or IT transformation initiatives from planning through implementationStrong expertise in business process redesign, mapping, and continuous improvement in a lead capacityExperience working with digital content delivery platforms, content management systems, or media-related technologiesDemonstrated experience working within Agile or hybrid delivery environmentsAdvanced stakeholder management and facilitation skills across business and technical audiencesStrong analytical and problem-solving capabilities with a data-driven approachExperience supporting product teams with backlog management, prioritization, and roadmap planningAbility to translate complex business needs into clear, actionable requirements and documentationExperience working closely with development teams to support delivery and implementationBachelor's degree in Business, Technology, or a related field (or equivalent experience)Certifications such as CBAP, Six Sigma, Scrum Master, or Product Owner are considered assetsExperience supporting customer-facing digital platforms and user experience initiatives is an assetAbility to work effectively in fast-paced environments with multiple priorities and stakeholdersAbout Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership.Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.For more information on Affinity, please visit Details
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