Director - Product Management

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.If you are ready to become one of our Experts, we would love to hear from you.Role: Director - Product ManagementStatus: Regular, Full TimeReports to: Vice President, ProductDepartment: Product ManagementLocation: MarkhamPlease note, this position is exempt from Ontario’s 2026 pay transparency requirements under Regulation 476/24. SummaryThe Director, Product Management is fully accountable for end‑to‑end product strategy, portfolio ownership, and P&L performance across Enercare’s home services portfolio, including Water Heating, HVAC, Water Purification, Electrical, Plumbing, Maintenance & Protection Plans, and emerging energy solutions.This role owns the commercial and strategic success of the portfolio — defining customer problems, setting product vision and allocating investment across categories ensuring products deliver measurable customer value. You will lead a team of Product Managers and people leaders, accountable for lifecycle management, pricing, value propositions, and GTM alignment.You will partner cross‑functionally, serving as the product decision authority, ensuring offerings are customer‑led, economically sound, and scalable.ResponsibilitiesProduct Strategy & Portfolio OwnershipOwn product P&L outcomes, including revenue, gross margin, attach rates, and lifecycle profitabilityOwn and communicate the multi‑year product vision and roadmap, aligned to corporate strategyCreate and execute strategy that expands multi-product ownershipPartner with Supply Chain to establish and manage OEM partnerships, product roadmapsProduct Lifecycle ManagementLead products across their full lifecycle: discovery, launch, optimization, expansion, and retirementSet pricing guardrails and offer architecture, partnering with Marketing and Finance on executionDrive optimization grounded in ROI, unit economics, and customer value realizationPartner with Marketing, Sales, Supply Chain and Operations to develop integrated go‑to‑market strategiesSupport regional and market launches, expansions, and pilotsOwn business cases, forecasts, and post‑launch performance reviewsCustomer & Market LeadershipMonitor and translate market, regulatory, and technology trends into portfolio actionsChampion customer‑backed decisioning, grounded in research, data, and field validationTranslate insights into commercially viable value propositions and requirementsCross-Functional & People LeadershipAct as the senior product executive voice across the organizationInfluence senior leadership through data‑driven recommendations and clear storytellingLead and scale a multi‑level product organization, including succession planningEstablish and enforce product operating standards, metrics, and governanceFoster a culture of ownership, commercial accountability, and customer impactQualifications10+ years experience in Product Management, Product Strategy, or Product Marketing5+ years leading and developing high‑performing product teamsProven experience owning category or portfolio‑level P&L preferredStrong financial acumen, including pricing strategy, business case development, and ROI analysisDemonstrated success launching and scaling products through cross‑functional executionExperience in home services, HVAC, utilities, energy, or adjacent industries strongly preferredAbility to operate effectively in ambiguous, fast‑evolving marketsExceptional communication skills, with experience influencing senior executives and frontline teamsEnercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.