Customer Energy Management Associate

Customer energy management specialists can support Toronto Hydro customers in Toronto through account management, reporting, and program coordination. This contract role uses a hybrid model, with remote work two days weekly.As a Customer Energy Management Associate, you will support assigned commercial, institutional, municipal, multi-residential, and residential accounts. You will help customers access Toronto Hydro programs, services, incentives, and energy management opportunities. The work combines customer relationship management, analytical reporting, project coordination, and stakeholder engagement. You will report to the Manager, Customer Energy Management, while supporting broader customer strategies and initiatives.Key Responsibilities:
Manage customer accounts and respond to routine inquiriesSupport program participation, incentives, and energy management opportunitiesCoordinate engagement activities, milestones, deliverables, and action plansPrepare customer profiles, presentations, reports, and communication materialsAnalyze performance data, trends, risks, and customer insightsRequirements:
Undergraduate degree in a related disciplineMinimum three years of relevant professional experienceCustomer relationship management and stakeholder engagement skillsStrong organizational, analytical, and problem-solving abilitiesMicrosoft Office proficiency, particularly Excel, PowerPoint, and WordApply customer relationship management, program support, and analytical reporting skills to Toronto Hydro’s energy management portfolio in Toronto.
#J-18808-Ljbffr