Workforce Planning & Labor Specialist

OverviewAt OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.
About the role:
We are seeking a
Workforce Planning & Labor Specialist.
Reporting to Labor Planning Manager, our ideal candidate is responsible for workforce planning, labor forecasting, and scheduling optimization across all stores. Leveraging StoreForce as the primary Workforce Management (WFM) and labor analytics platform, this role translates corporate sales targets, foot traffic patterns, launch event surges, and operating budgets into high-precision store labor schedules and payroll baselines.This role partners with retail operations, finance, store leadership and the client to optimize staffing, manage labour costs, ensure compliance, and drive workforce productivity through data-driven scheduling.
Location: Mississauga 5 days a week
What you’re responsible for:
Store Force Administration & Workforce Scheduling (35%)
Serve as the System Administrator and Subject Matter Expert (SME) for StoreForce, managing system configurations, business rules, user roles, store operating hours, and integrationsGenerate and publish workforce schedules across all locations, aligned with customer traffic, promotional events, and product launchesMonitor schedule compliance, posting timelines, timecard adjustments and schedule variances.Maintain workforce master data, including store tiers, skills matrices, activity codes, and statutory holiday rulesLead StoreForce onboarding and training for store leadership and field teams
Labor Forecasting, Budgeting & Capacity Planning (30%)
Build and maintain store-level labor forecasts, budgets, and staffing models aligned with financial targets and sales objectivesPartner with retail finance and operations to support New Store Openings, and seasonal retail programsAnalyze traffic, conversion rates, transaction volumes, and sales trends to forecast labor requirementsReconcile planned labor spending against payroll results and identify variances & cost-saving opportunities.
Labor Compliance & Retail Operations Support (20%)
Act as the primary workforce planning liaison, supporting labor reviews, schedule effectiveness, and workforce complianceAudit timecards, overtime, and scheduling practices to ensure adherence to employment standards.Coordinate labor allocations for special projects, training programs, inventory counts, and merchandising initiativesConduct store audits, identify operational inefficiencies, and recommend workforce optimization strategies
Reporting, Analytics & Continuous Improvement (15%)
Develop and distribute workforce dashboards and reports covering labor cost, productivity, schedule optimization, and overtime metricsAnalyze workforce performance against store sales, conversion, customer experience, and operational KPIsProvide workforce planning insights and recommendations to leadership teamsSupport continuous improvement initiatives, including StoreForce enhancements, automation, and workforce management best practices
Job Requirements:
3+ years of workforce management, labor planning, retail operations, scheduling, or workforce analytics experience.Post-secondary education in Business Administration, Operations Management, Retail Management, Finance, Data Analytics, or a related field.Experience administering StoreForce or similar workforce management platforms (Dayforce, UKG/Kronos, Reflexis, Legion).Advanced Microsoft Excel skills, including reporting, forecasting, pivot tables, and complex data analysisStrong understanding of retail workforce metrics, including Labor Cost %, Sales per Labor Hour (SPLH), Conversion RateWorking knowledge of Canadian labor legislation, scheduling practices, overtime rules, and statutory holiday requirementsExperience with SAP, Power BI, Tableau, or other reporting and analytics platforms is considered an assetStrong attention to detail and reconciliation discipline
Let's Talk Perks:
While the starting salary for this role typically begins at $75k - $100k, your final offer will reflect your relevant skills, individual strengths and experience. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We’re committed to supporting your success every step of the way.
Generous time off: Start with 3 weeks of vacation, plus extra flex days to rechargeComprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual careRetirement support: Company-sponsored savings plan to help build your financial futureTop-tier tools: Best-in-class systems and equipment so you can do your best workOSL Cares: Opportunities to give back through community and charity initiativesCareer growth: Ongoing training, development, and programs to help you advanceAward-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.Invested in you: Structured employee development programs designed to help you thrive.Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.
The Interview Process:
Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.Step 2: The next step is an in-person interview with the hiring Manager.Step 3: The next step is an in-person interview with the hiring Manager and Director.
#J-18808-Ljbffr