Experienced Store Manager

Job Responsibility:

Who are we?

Our family started with a vison… “how do we bring the comforts of indoor, out and do it with style” …. 25 years later we have become one of the most widespread Canadian retailers in the industry. Catering to a variety of indoor and outdoor options for customers to create their own oasis at home. We love the clients that come in and we love creating their own personal spaces with them.

Our teams from the ground up, are enthusiastic, passionate, professionals, that are committed to building long term relationships with teammates, clients, and communities.

Are you looking for a career that you look forward to, coming in to work everyday? Are you a passionate, creative, professional with self starter and excellent communication skills? Then this is an opportunity for you.

This position reports to:

District Manager

Summary

This position is responsible for leading, coaching, and driving store sales by motivating a team and working directly with employees and customers to provide an amazing service experience. A small business mindset and entrepreneurial spirit are some of the key ingredients for a successful role within Dot Furniture.

This is one of our top-volume stores, generating up to $2 million in sales in a year. We are seeking an experienced manager with a background in handling high-volume operations and overseeing multiple staff members. This store requires a seasoned retail manager. This is a salary and 1.5% of store sales in commission so being sales driven is key.

Core Accountabilities:

Coaching your Team

Build and coach your team towards achievement of expectations, objectives and goals.

Coach, mentor, and train Dot Ambassadors to assist customers, answer questions, structure quotes, and/or payments.

Evaluate results and provide feedback to team members in a timely fashion on achieving targets.

Compliance and consistent execution of company policies and procedures.

Facilitate sales training for continued growth.

Execute the Dot Furniture training programs through Dot University and assist all Dot Ambassadors in product knowledge and compliance training.

Hold daily huddles and or weekly sales meetings with sales staff.

Relationship Management

Create a customer focused environment and continuously strive to improve the customer experience.

Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a customer management system.

Establish and maintain standards for delivery to customers.

Manage customer escalations and disputes as necessary.

Prospects commercial accounts designed to drive sales.

Administrative

Create and maintain visual displays in the store.

Maintain accurate inventory levels and oversee inventory movement.

Maintain accurate store warehousing activities, dispatches, and paperwork.

Hire and manage proper staffing according to store and seasonal requirements.

Control store costs, including wage expenses, inventory, and daily expenses.

Follow and maintain safety standards set forth by Ontario Occupational Health and Safety Act.

Implementation, maintenance, and organization of store daily housekeeping.

Manage internal and external email and phone communication.

Skills and Qualifications:

Experience in retail sales is an asset.

Ability to lift/move product 50 lbs and over, with provided tools.

Excellent interpersonal, communication (verbal & written English) and customer service skills.

Excellent coaching and mentoring skills.

Strong problem-solving and conflict resolution skills.

Knowledgeable in a sales environment, and management of a sales system (POS).

Ability to build and motivate long-lasting and trusting teams and customer relationships.

Love for home decor an asset

English a must , Italian an asset for this area.

What's in it for you?

In addition to an exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our organization, such as:

Staff discounts to enhance employee experience.

Support in career advancement.

Incentives/bonuses for sales growth.

Comprehensive Health, Dental and Life Insurance.

On site parking.

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Dot Furniture - please note due to the volume of applicants, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$53,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Dental care
• Employee assistance program
• Flexible schedule
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• What is the highest store volume you have managed ?
• What is the highest sale that you have ever processed ?
• Do you have any experience with home decor or appliances with delivery ?

Experience:

• retail management: 3 years (required)
• sales: 3 years (required)

Work Location: In person

Application deadline: 2025-04-01Expected start date: 2025-03-31