Onboarding Lead For Mid-Market Hotels

Cloudbeds

Drive transformative hospitality for North America's mid-market with Cloudbeds as a Mid-Market Onboarding Lead. Focus on onboarding independent hotels and multi-property groups for seamless transitions.
As the Mid-Market Onboarding Lead, you'll oversee a team dedicated to delivering outstanding customer onboarding experiences. Your role involves managing Onboarding Project Managers and Mid-Market Coaches, ensuring effective transitions for clients migrating from other systems like Opera. This player-coach position allows you to maintain direct engagement with significant accounts while cultivating team efficiency and productivity.
Key Responsibilities: - Lead and develop a regional team of onboarding experts - Enhance customer-facing quality through coaching and reviews - Oversee strategic North American accounts during onboarding - Coordinate optimal account assignments based on complexity - Act as the primary escalation point for at-risk onboardings
Requirements: - 5+ years in hotel operations or hospitality technology - 2+ years managing customer-facing onboarding teams - Strong knowledge of North American hotel operations - Consultative communication style with stakeholders - Project management experience in concurrent projects
Elevate hospitality operations through expert onboarding leadership and a consultative approach with Cloudbeds.#J-18808-Ljbffr

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Vacancy posted 1 hour ago

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