Performance Management Consultant
Servus Credit Union
Join Servus Credit Union - Canada’s Largest Credit Union!
We are hiring for a Performance Management Consultant to join our Employee Development and Performance Team !
Posting Closes: May 25th, 2026, 4:00 p.m.
Employment Status: Full-time, 37.5 hours per week
Location: Hybrid - Our regional Corporate offices are located in Calgary, Edmonton, and Red Deer
(Candidates must have the flexibility for a combination of work from office and home each week)
For Internal Use Only: P3/a
At Servus Credit Union , we do things differently—because we’re a credit union, not a bank. And that difference matters.
We believe in putting people before profits , which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities . Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.
We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you .
Join Servus and discover a better way to work.
The Performance Management Consultant is a strategic partner responsible for designing, running, and continuously improving Servus’ enterprise performance management system so it drives real business performance, clear expectations, and equitable, differentiated outcomes.
Our Performance Management Consultant collaborates with leaders and People and Culture professionals to act as a trusted advisor, translating performance data, leader input, and employee experience into practical guidance and scalable tools that build organizational maturity, strengthen leader capability, and embed consistent practices—fostering a high-performance culture and aligning individual goals with organizational strategy.
What You'll Be Doing
- Designing, running, and continuously improving the enterprise performance management cycle, including goal setting, check-ins, and calibration.
- Driving goal quality and alignment by maintaining goal setting standards, templates, and rubrics.
- Enabling effective leader routines by setting clear expectations for check ins, coaching, and management of underperformance.
- Run calibration of the processes with rigor and credibility to roles, timing, decision criteria, and documentation.
- Use data, technology, and AI deliberately to define and track key performance management measures and report trends to business leaders.
- Govern and evolve the system to establish clear governance, annual cadence, and decision rights for performance management.
What You Bring
Experience
- Progressive experience (typically 5+ years) in performance management, HR consulting, or organizational development roles.
- Deep expertise in performance management design, calibration, and enterprise standards.
- Strong business acumen with the ability to translate strategy into practical people systems.
- Experience with UKG would be considered an asset, however other HR platform experience is also desirable, IE., Workday, Dayforce, SuccessFactors
- Proven experience influencing leaders without direct authority.
- High comfort with data, analytics, and evidence-based decision making.
- Experience simplifying, automating, and improving people processes.
Education
- Relevant certifications (e.g., CPMP, APTD, CPTD) are considered assets.
- Change management (Prosci) is considered an asset.
- Project Management Professional (PMP) considered an asset.
- ATD Master Performance Consultant Program considered an asset
Other Role Requirements
- Strong consulting, facilitation, and coaching skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and relationship-building skills across all levels.
- Strategic thinking and systems thinking to align performance with business goals.
- Knowledge of performance frameworks, competency models, engagement strategies, and continuous feedback practices.
- Ability to work independently and collaboratively across departments in-person and in virtual settings.
Why Servus?
Benefits
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
- Competitive compensation including performance-based incentive pay and profit share
- Training & Development Opportunities
- Career Advancement Potential Flexible work options
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program
At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!
What Happens Next?
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!
Employment Eligibility for External Applicants: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.
Qualified Applicants Are Invited To Apply Online.
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
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