Enterprise Account Manager Ai Tools

Use AI tools daily to strengthen enterprise customer relationships, accelerate issue resolution, and guide account growth as Burq's trusted advisor.This Customer Success Manager position owns the post-sale journey from onboarding through renewal and expansion. You will build relationships with key decision-makers and serve as the primary customer contact. Your work includes account health, product feedback, metrics, and cross-functional outcomes.Key Responsibilities:
Serve as primary contact for merchant and enterprise partnersBuild relationships with customer decision-makersDraft summaries and QBRs with AI toolsAnalyze account health data and automate reportingFeed customer priorities into product and engineering roadmapsRequirements:
Three to five or more years in customer success or account managementExperience managing complex or enterprise customer accountsAbility to report ARR, churn, and NPS metricsExcellent communication explaining complex issues clearlyComfort building processes amid ambiguity and changeApply customer success, account metrics, and daily AI fluency to grow Burq's enterprise partnerships and improve customer outcomes.
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