Learning & Development Instructional Designer

Location: 530 West Broadway, Vancouver BC, Canada 
Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Role Summary
As the Learning and Development Instructional Designer, you will be part of a team that creates award winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers . In this role, you will create interactive, engaging and effective learning in various formats for all audiences across Eminence including Team Members, Spa Partners, International and Online Distributors. You will also work closely with cross-functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting to the Senior Manager of Learning & Development.

Responsibilities

• Use instructional design best practices to create interactive learning that enhances learner engagement, skill development, and knowledge retention and application
• Collaborate with Subject Matter Experts (SMEs) to gather and prioritize key content and map core learnings
• Craft learning outcomes based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
• Design appropriate delivery methods (e.g., eLearns, videos, job aids, quick reference guides )
• Design adaptable delivery to allow for a range of educator styles and learner roles, scaffolding levels of knowledge, and alternative session lengths
• Use course-authoring best practices to produce high-quality resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
• Partner with Creative Services on the production of multi-media assets for learning deliverables when appropriate
• Provide support to facilitators and trainers where necessary by managing the chats, Q&A pods, sharing polls and other interactions to make sure the facilitators and trainers can focus on the delivery of the content and engagement with the audience
• Upload and update learning materials on Learning Management System (LMS) and create new Learning Plans as needed
• Use evaluation best practices to plan, implement, and assess evaluation of learning projects, programs and initiatives 
• Measure the success of learning initiatives and projects by evaluating training effectiveness (e.g., learning outcome accomplishment) and learner experience (e.g., satisfaction)

Qualifications

• 5+ years' experience as an Instructional Designer developing various types of learning for different audiences using diverse modalities (onsite, eLearning, blended)
• Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
• Experience with education in a Retail and/or Spa environment, preferred
• Excellent attention to detail, organizational, and communication skills
• Knowledgeable in Adult learning principles and methods and creating learning that engages different adult learners’ need
• Advanced knowledge and skills in using Microsoft 365 tools, including Teams, SharePoint, and Office
• Experience in using eLearning authoring tool such as Articulate
• Experience in video creation and editing using tools such as Premier pro
• Experience in uploading and maintenance of content in an LMS (preferably Docebo)
• Experience in using AI for content creation is an asset
• Skin Care Product Knowledge and Esthetics is an asset
• Bilingualism is an asset (English plus French or Spanish)

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, September 2 nd , 2026, at 9pm PST.

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
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