Servicenow Implementation Specialist

Location: Remote | Canada
Type: Full-time | Permanent
Team: ServiceNow
ABOUT ATEKOAteko, powered by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure, and Google. Beyond implementation, our personalized service and ongoing support help connect teams, simplify processes, and remove obstacles. The result: our services are in demand and our teams are growing. If you're energized by this momentum, we're hiring!
YOUR IMPACTWe count on you to innovate-not just maintain. This role helps maximize value for our clients in digital services and organizational transformation. You'll work on ServiceNow implementations with some of the world's leading brands. Your success will be measured by the quality of deliverables, client satisfaction, and your ability to solve complex problems.
YOUR TEAMWe recruit top talent and give them space to thrive. You'll collaborate with architects, business analysts, and delivery managers under the leadership of the ServiceNow Development Director. No egos- just smart people solving complex problems together, alongside QA and change management teams whose mission is to deliver reliable and scalable solutions.
WHAT TO EXPECTYour day-to-day will include:
Participating in grooming sessions to clarify client requirements
Documenting technical solutions in user stories
Estimating implementation effort and contributing to sprint planning
Configuring and customizing ServiceNow applications using best practices
Performing unit tests and peer reviews to ensure quality
Collaborating with QA to resolve issues and validate functionality
Deploying updates and managing ServiceNow environments throughout the lifecycle
Leading client workshops to define business processes and implementation strategies
Advising on governance, data integrity, and CMDB best practices
Coordinating integrations with third-party systems and ensuring security compliance
Mentoring junior team members and reviewing complex configurations
You must be comfortable in environments that are not always well-defined and be able to adapt to rapidly changing contexts.
EXPERIENCE WE'RE LOOKING FORThe following experiences will help you succeed in this role. However, if you meet only some criteria- especially in ServiceNow implementation, we'd still love to consider your application. We prioritize potential above all.
Minimum 5 years of IT experience, including 3+ years with ServiceNow implementation projects
Experience with JavaScript, Angular, SOAP/REST, XML/HTML/CSS
Knowledge of ServiceNow platform capabilities and Agile/Scrum practices
Strong problem-solving and teamwork skills
Proficiency in written and spoken French
Assets
ServiceNow certifications (CSA, CAD, CIS, MC)
ITIL certification
Experience with Angular JS, Bootstrap, CSS
Knowledge of SDLC and ITIL practices
OUR OFFER
Remote work: Your choice- work from home or one of our offices
Vacation: 4 weeks + 5 floating days
Insurance: Starting day 1, with 3 plan options (Ateko covers 50% of premiums)
Telemedicine: Access to Dialogue for virtual care and mental health support
Group RRSP: Ateko contributes up to 2% of your annual salary
Professional development: Access to recognized certification programs
ACCESSIBILITYWe are committed to fostering an inclusive, equitable, and accessible workplace. Accommodations are available upon request for candidates participating in all aspects of the selection process. For a confidential request, contact your recruiter or write to: View email address on ca.hrm.tc.
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