Seller Experience Manager

About UsRB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system;
SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers;
Xcira, a leader in livesimulcast auction technologies;
and Veritread, an online marketplace for heavy haul transport.
Job DescriptionThe
Manager, Seller Experience
drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands‑on operational leadership for a team of Seller Experience Specialists.
This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross‑functional alignment, and acts as the escalation point for complex issues. The
Manager, Seller Experience
partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.
This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day‑to‑day execution across the team.
ResponsibilitiesSet Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross‑functional priorities to deliver unified, best‑in‑class experience within the assigned region.
Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession;
set clear goals, manageperformance, and coach future leaders.
Drive Cross‑Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high‑level strategic planning and decision‑making.
Own The Seller Experience Program
Supervise end‑to‑end seller journey processes for accuracy, timeliness, and compliance;
oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.
Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.
Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.
QualificationsRequired Experience
Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
5+ years of experience in customer experience, customer success or sales enablement roles
2+ years in supervisory or team lead experience
Proven ability to lead multi‑level teams, manage change, and think strategically at a senior‑leadership level
Strong process optimization skills, with data‑driven decision‑making and analytical expertise
Ability to influence across functions and build alignment with senior stakeholders
Experience with CRM platforms (Salesforce)
10-20% travel required for team, stakeholder, and site engagements
Core Competencies
Customer Obsessed
Strategic Leadership
Team Leadership & Coaching
Cross‑Functional Influence
Process Optimization
Data-Driven Decision Making
Standard office environment, with regular collaboration across in‑market and remote team members
Non-physical in nature involving periods of sitting or standing
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