Member Service Representative (Teller)

Location: Waterloo Region

Union: COPE

Job Type: Regular Part Time (minimum 18 hours/week up to full-time)

Rate of Pay: $25.49/hour

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them! Thanks for checking us out!

The Role

Provide prompt, courteous member service not only by processing member’s financial transactions but also by cross-selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members' expectations are consistently met or exceeded.

Duties & Responsibilities

• Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
• Answer the telephone in the branch to provide member service
• Balance the ATM when requested
• Promptly respond to member inquiries/problems in a courteous and efficient manner
• Uncover members’ needs and assist members in utilizing the products or services which best meet those needs
• Proper completion and submission of all tracking sheets
• Make a minimum of 10 sales calls per week
• Make a minimum of 10 high level referrals per week
• Make at least 1 Credential Financial Strategies referral per month
• Follow our Quality Service Standards consistently
• Serve as a backup to the Senior MSR
• Other duties as assigned

This position is to replace an existing vacancy within our team.

What we are looking for

• Possess full knowledge of the banking procedures and products of the Credit Union
• Willingness to work at any branch of YNCU when requests
• Maintain a Transaction Rate/Hour equal to or greater than 85% of the average MSR rate
• Meet or exceed YNCU’s Balancing Standards: Same day Balancing Ratio 75% minimum (Goal: 90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average
• Be willing to accept increased responsibilities
• Be a team player
• Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
• Professional demeanour and professional dress
• Be comfortable using the Internet and e-mail programs – Including the use of YNCU’s On-line Banking
• Must be bondable

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

· B Corp Certified

· Competitive Compensation, Incentive Programs and Benefits

· Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, and LIFT Virtual Fitness

· Training and Development Opportunities

· Community Sponsored Events Employee and paid Volunteer opportunities

· Opportunities to get involved with fun and meaningful committees

· Free banking account

· Discounted Employee Rates

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely of qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at View email address on ca.workus.org

Pay: From $25.49 per hour

Work Location: In person