Customer Success Strategy Operations Manager

Ashby

Drive Customer Success strategy at Ashby through process design and data-driven insights that improve customer health, retention, and revenue growth. Partner closely with leadership.In this Strategy and Operations role, you will shape scalable Customer Success operations at Ashby. You will develop workflows, analyze SaaS metrics, and create recommendations. The work combines strategic planning with hands-on execution across customer-facing functions.Key Responsibilities:
Develop customer segmentation, onboarding workflows, lifecycle maps, and playbooksAnalyze NRR, GRR, churn, adoption, health scores, and sentimentImprove customer journeys from onboarding through support and renewalSupport headcount planning, capacity modeling, and quota settingImplement KPIs and improve workflows, systems, and processesRequirements:
Strategic mindset translating data into actionable recommendationsSaaS and financial literacy, including Customer Success benchmarksFast-growth SaaS experience in Customer Success or Revenue OperationsCRM reporting skills, preferably with HubSpot experienceStrong communication, autonomy, curiosity, and attention to detailBring Customer Success operations, CRM reporting, and strategic analysis skills to help Ashby scale customer outcomes sustainably.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Customer Success Strategy Operations Manager in Winnipeg, MB vacancy

Enterprise Customer Success Manager
...Halifax, NS) Reports to: Head of Customer Support & Success About Us Trolley is the payouts... ...distributed team. What You'll Do Own and manage a portfolio of high-value and complex... ...deep understanding of our customers’ operational workflows and use cases to provide...
Suggested
Trolley
Winnipeg, MB
1 day ago
Strategy & Operations, Customer Success
$168.5k - $221.88k per year
Role OverviewIn this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations...
Suggested
Work at office
Ashby
Winnipeg, MB
1 hour ago
Senior Customer Success Operations Manager
Build a scalable Customer Success function with CRM, workflow automation, and self-service from... ...Service team while developing the future operating model. Define roles, capabilities,... ...Customer Success operations through CRM strategy, automation, self-service, and team capability...
Suggested
Remote work
AlumierMD
Winnipeg, MB
1 hour ago
Customer Success & Field Operations Manager
...is responsible for leading, managing, coordinating, and implementing... ...territory, across multiple customer banners.The key focus areas of... ...Partners & cleaners.Overall Store Operations Mgmt. (Including quality... ...develop short and long-term strategies at store level to secure sustainability...
Suggested
Long term contract
Contract work
Temporary work
For subcontractor
Flexible hours
Night shift
United Services Group
Winnipeg, MB
1 hour ago
Remote Operations Support Manager - Customer Success
...TELUS Agriculture & Consumer Goods is seeking an Operations Support Manager-Customer Support Representative to enhance the mobile and online customer experience. You will work cross-functionally, provide timely support via phone, email, and chat, and maintain accurate CRM...
Suggested
Remote work
TELUS Corporation
Winnipeg, MB
1 hour ago
Customer Success Operations Specialist
$70k - $96.4k per year
The Customer Success Operations Specialist (CSOS) enables the effectiveness, scalability, and operational excellence of Customer Success by translating... ..., Governance and Compliance Optimize, implement and manage scalable operational processes for CDW Customer Success.Continuously...
Weekly pay
Contract work
Work at office
Local area
CDW
Winnipeg, MB
1 hour ago
Customer Success Manager
...make it profitable. Project management tools can't manage money, so... ...and transparent, humble and customer focused. And we thrive on curiosity... ...in our wins and each other's successes and important life events.... ...: Act as an expert on agency operations. You'll map their specific...
Price work
Remote work
Flexible hours
Teamwork.com
Winnipeg, MB
1 hour ago
Customer Success Manager
$65.4k - $98.1k per year
...leading provider of cloud-based supply chain management solutions, serving a global network of... ...Position Summary: We are seeking a Customer Success Manager to join our Customer Success... ..., monitor KPIs, and manage operational tasks efficiently, allowing you to focus...
Internship
Work at office
Local area
SPS Commerce, Inc.
Winnipeg, MB
1 hour ago
Customer Success Manager
...We are searching for a driven individual to join our Customer Success team as a Customer Success Manager. Reporting to the Director of Customer Success, the ideal... ...genuinely motivated to help organizations improve, operate more safely, and get better outcomes over time.Why...
Long term contract
Permanent employment
Full time
Contract work
Work at office
Flexible hours
ClearRisk Inc.
Winnipeg, MB
1 hour ago
Customer Success Manager
$80k - $90k per year
...listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada. The Customer... ...identify risks, improve engagement, and develop strategies that strengthen customer loyalty. You will...
Long term contract
Remote work
Jobgether
Winnipeg, MB
1 hour ago
Customer Success Manager
...helps organizations modernize financial operations, increase visibility, and optimize... ...the enterprise. What You'll Do Own customer success by aligning business goals to clear outcomes... ..., expansion opportunities, negotiation strategy, and account planning. What You'll...
Local area
Flexible hours
Emburse Chrome River
Winnipeg, MB
1 hour ago
Customer Success Manager
$140k - $180k per year
...hardware and software product development, operational excellence, and customer obsession to empower a broader, more... ....About the Team: The Customer Success team helps customers turn Skydio into... ...for a motivated Customer Success Manager with a deep sense of ownership to lead...
Full time
Local area
Remote work
Telemetry Today LLC
Winnipeg, MB
1 hour ago
Customer Success Manager
...provider and part of Tribute Technology. Our customers include some of the largest and most... ...SUMMARY: As a Senior Customer Success Manager / Senior Implementation Specialist, you... ...ongoing optimization, and long-term success strategies. Your ability to foster strong...
Long term contract
Tribute Tech
Winnipeg, MB
1 hour ago
Customer Success Manager
...while shaping the future of managed services for our global partners... .... (That’s what we call our customers.) What is ScalePadAt ScalePad... ..., scalable Customer Success motion. Our product suite unifies... ...scaled playbooks and engagement strategies. Analyze customer data to...
Full time
Contract work
Internship
Remote work
Work from home
ScalePad
Winnipeg, MB
1 hour ago
Customer Success Manager
...wholesale distributors, helping them operate more efficiently through automation and AI. Our customers are the companies responsible... ...Canals to help process orders, manage purchasing, handle accounts... ...Role We’re hiring a Customer Success Manager to help our customers scale...
Internship
Remote work
Flexible hours
Canals
Winnipeg, MB
1 hour ago
Customer Success Manager
...the global aviation industry. Our platform powers critical operations across business aviation, regional airlines, and aircraft leasing... ...the future of aviation technology.Job Summary As a Customer Success Manager, you will own a book of mid‑market accounts through a...
Work at office
Remote work
Portside
Winnipeg, MB
1 hour ago
Customer Success Manager
$5000 per month
...looking for a Product Growth Manager to bridge product development and client success. You’ll manage a portfolio of client... ...the ability to learn quickly and operate independentlyHands-on experience... ...growth, account management, or customer successFamiliarity with AI-powered...
Jagger
Winnipeg, MB
1 hour ago
Customer Success Manager
ITS – Customer Success Manager (CSM) At CDW, we highly value the energy and commitment you bring to your job every day. Our Customer Success Manager... ...aware, and customer‑focused professional who can operate across multiple stakeholders and drive meaningful outcomes....
Local area
CDW
Winnipeg, MB
1 hour ago
Customer Success Manager
...time availability and rates, and books and manages reservations. We're headquartered in... ...at heysadie.Ai. We're looking for a Customer Success Manager to look after our hotel partners... ...build working relationships with hotel operators and managers, most of whom are short-staffed...
Contract work
Shift work
Night shift
Sadie
Winnipeg, MB
1 hour ago
Customer Success Manager
$74.25k - $118.8k per year
Customer Success Manager, Western Canada CanadaJoin Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers... ...to provide best practices and to help them achieve their operational goals through the use of Axon’s products.You will also work...
Long term contract
For contractors
Axon
Winnipeg, MB
1 hour ago
Customer Success Manager
...strong client relationships and guide customers to success through onboarding, training, and ongoing... ...teams.Develop client success strategies, including training sessions, support materials... ...workflows for construction firms, project managers, and contractors.Maintain long-term...
Long term contract
For contractors
Augvator Inc
Winnipeg, MB
1 hour ago
Customer Success Operations Specialist
Drive Customer Success operations through Microsoft program expertise, scalable processes, and accurate execution across CDW Canada. Support cross... ...Operations or equivalentMicrosoft program knowledge, project management, and strong communication skillsApply Customer Success...
CDW
Winnipeg, MB
1 hour ago
Head Of Operations & Customer Success
$160k - $180k per year
...profitable foundation with an AI-native operational model. With millions of monthly... ...They are hiring a Head of Operations & Customer Success to report directly to the COO, with full... ...oversee onboarding, payroll, performance management, and retention frameworks. Own Client...
Work at office
Flexible hours
3 days per week
Success Matcher Recruitment
Winnipeg, MB
4 hours ago
Customer Success Manager
...Regional Governments achieve success and build sustainable futures... ...recognized leader in Enterprise Asset Management, maintenance management, and... ....Job Description The Customer Success Manager is... ...Marketing, Services, Product and Operations to coordinate customer needs...
Summer work
Local area
Remote work
PSD Citywide Inc.
Winnipeg, MB
1 hour ago
Customer Success Manager
We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners — from onboarding through... ...in logistics, last-mile delivery, or supply chain operations — e.G., running dispatch or operations for a merchant with...
Burq
Winnipeg, MB
1 hour ago
Customer Success Manager
...resulting in a relatively low success rate. At Cosm, we are developing... ...gynecological prosthetics, to manage pelvic organ prolapse and... ...Pelvic Health! Role SummaryThe Customer Success Manager helps our... ...issues with the software and operations team and turn recurring issues...
Work at office
Cosm Medical Corp.
Winnipeg, MB
4 hours ago
Customer Success Manager
...retention, and growth.What you’ll do Own the customer journey: setup, onboarding, adoption, and long-term success.Shorten time-to-value: Move customers from demo value... ...: Former founder, early employee, or operator who thrives in ambiguity.Analytical skills: Technical...
Long term contract
Full time
Contract work
Part time
ReFlow
Winnipeg, MB
1 hour ago
Customer Success Manager
...largest organizations. In simple terms, we manage the systems that keep networks running... ...globally. Our Intelligent Network Operations platform delivers and enables AI-driven... ...invests in its people, this is it.As a Customer Success Manager, you serve a shared portfolio of...
BlueCat
Winnipeg, MB
1 hour ago
Customer Success Manager
...mission to become the world’s most customer-obsessed HR platform.... ...and accelerate the onboarding, management, and payment of international... ...seeking an exceptional Customer Success Manager who has customer... ...with our clients and operating the systems that we utilize to...
Long term contract
Full time
Internship
Local area
Borderless AI
Winnipeg, MB
1 hour ago
Customer Success Manager
...have delivered our standard and custom products all over the world... ...have been essential to many successful space missions. With low power... ...to the Director, Project Management Office, the Customer Success... ...understanding of customer missions and operational needs, helping to identify...
Long term contract
Xiphos Systems Corporation
Winnipeg, MB
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Strategy Operations Manager. Be the first to apply!