CUSTOMER SERVICE AGENT - TRANSPORTATION / LOGISTICS

Location: 800 Rue de Dijon, Saint-Jean-sur-Richelieu, QC J3B 8G3, Canada

Are you looking for a dynamic role where your days go by quickly and where your impact is tangible ? Join a team recognized as a leader in LTL transportation in Quebec, where you will be at the heart of operations.

WHAT TO EXPECT

• A fast-paced, stimulating environment where no two days are the same

• A close-knit team where helping each other is part of the daily routine

• A key role connecting customers, drivers, and operations

YOUR RESPONSIBILITIES

• Respond to customer inquiries (deliveries, pickups, follow-ups, complaints)

• Monitor shipments and deliveries

• Support drivers with their daily operations

• Coordinate with carriers to ensure deadlines are met

• Verify pricing information and transportation terms and conditions

• Maintain excellent relationships with customers and partners

REQUIREMENTS

• Customer service experience (an asset)

• Bilingual (French / English) (constant communication with our customers)

• Ability to manage multiple files simultaneously

• Fast execution and strong computer skills

• Thoroughness, organization, and attention to detail

• Transportation experience (a major asset)

WHAT WE OFFER

• Group insurance and dental coverage (50% paid by the employer)

• RRSP with employer contribution

• 10 sick days + 3 personal days

• 3 weeks of vacation after 2 years

• Subsidized daycare on site

• 24/7 gym access

• Team activities and employee recognition

WORK SCHEDULE

• Monday to Friday, 7:30 a.m. to 5:00 p.m. – 100% on-site

READY TO TAKE ON THE CHALLENGE?

Don’t wait! Send us your résumé now and we’ll contact you quickly.

Please note that the masculine form is used without discrimination and solely for the purpose of making the text easier to read.

Transport Bourassa is proud to value the diversity of its employees across its terminals. We encourage applications from Indigenous peoples, women, visible and ethnic minorities, as well as persons with disabilities. At Transport Bourassa, diversity within our team is a major asset that allows us to stand out in an ever-changing environment.