Remote Agency Client Services Manager

Own client retention and expansion at Blacksmith Agency while managing paid media, SEO, CRO, and web accounts remotely. This full-time role serves USA or Canada.As Client Services Manager, you manage an established book of recurring agency clients. You protect relationships, renew accounts, and identify additional projects. Success includes carrying a seven-figure annual quota across retention and upsells while coordinating with strategists and delivery teams.Key Responsibilities:
Own retention across an established recurring client bookMonitor relationships, renewals, and early account warningsFind and sell expansion projects within client accountsCarry a seven-figure annual retention and upsell quotaCoordinate teams so clients hear one clear voiceRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesRecord of retaining clients and selling additional workNumbers demonstrating previous client retention and sales performanceComfort carrying a quota and communicating with senior stakeholdersApply your agency account management, retention, upselling, and communication expertise to Blacksmith Agency’s remote client portfolio.
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