Tour Sales Coordinator
$52k per yearSun Peaks Grand Hotel & Conference Centre
As Tour Sales Coordinator at Sun Peaks Grand Hotel & Conference Centre, you’ll be at the heart of creating seamless and memorable experiences for our tour travelers and groups. More than an administrative role, this position is about relationship-building, problem-solving, and teamwork. You’ll work closely with tour operators, group leaders, and hotel departments to coordinate group and individual reservations, manage pre-arrival arrangements, and ensure every detail comes together for a successful stay. If you thrive in a fast-paced environment, enjoy bringing people and plans together, and take pride in making things run smoothly behind the scenes, this is your opportunity to make a meaningful impact on our guests’ experiences while being part of a collaborative team. If this sounds like your ideal work environment, please consider applying today!
Compensation Information: $52,000 per annum
Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
Skills you bring with you:
- Previous experience in hospitality, room reservations, hotel operations, sales, or administrative fields.
- Tour and Travel trade knowledge and experience an asset.
- Proficient computer knowledge, especially Microsoft Office, and knowledge of Opera PMS an asset.
- Strong verbal and written communication skills.
- Must have strong analytical, organizational, and administrative skills to multitask and handle multiple time-sensitive deadlines and priorities simultaneously.
- Ability to follow instructions, and work both independently and collaboratively.
- Flexibility to work shifts depending on group demands and needs.
- Highly organized and ability to multi-task with keen attention to detail.
- Strong communication, interpersonal, and customer service skills.
- Influential skills to work collaboratively across teams and departments.
- Quick and creative problem-solving skills and willingness to take initiatives.
- Ability to learn, adapt, and be efficient in a fast-paced environment.
Primary Responsibilities:
Support FIT Bookings:
- Monitor and respond to all inquiries in the Tour inbox in a timely manner.
- Create, manage, and amend reservations, ensuring correct names, dates, rates, rate codes, packages, specials, routing, payment methods, facility schedulers, and alerts.
- Create Pro-formas for Tour Operators and ensure correct billing.
- Understand and reinforce contracts and contracted rates, terms, and conditions.
- Confirm or deny reservations and offer alternatives.
- Monitor and track deposits and prepaid reservations.
- Track and follow up on Traces in our system.
- Understand Stop Sells and assist in managing them.
- Assist in managing waitlist reservations.
- Process all incoming phone and email inquiries and communicate them to the Tour and Travel Sales Manager and/or Reservations Manager accordingly.
Support Tour Group Bookings:
- Organize all Tour Groups for the Winter and Summer seasons.
- Be the onsite contact for Tour Leaders/Directors.
- Input rooming lists and ensure correct names, dates, rates, packages, specials, requests, and routing.
- Manage cancellations, adjustments, and amendments, after inputting the rooming list.
- Ensure the Comment/Note section of the block is kept up to date.
- Create Tour Folders with high accuracy, and ensure all documents are included.
- Create BEOs and floorplans with accurate mealtimes, locations, attendees, dietary restrictions.
- Assist with billing, storage space set-up, welcome events, and any other catering needs.
- Confirm bag-pull and porterage service with Tour Leaders/Directors to ensure a smooth arrival and departure processes.
- Create and distribute BEOs, Folders, Group Resumes, and Group Recaps in a timely manner to all involved departments.
- Create Proforma’s and hotel-generated rooming lists for the Tour Operators, to confirm group details.
- After group departure, ensure billing is correct for rooms and food & beverage charges, and make any necessary adjustments prior to providing the folder to accounting.
- Conduct SITES and attend events with or on behalf of the Tour and Travel Sales Manager.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/4d0d4321-739f-3fa7-d5f5-3a2cc0e269d7/apply?source=3833398-CS-58771
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