Senior Technology Operations Manager

Lead 24/7/365 technology operations from Moneris’s Etobicoke office, combining monitoring, observability, and incident management with remote flexibility.

As Senior Manager, Technology Operations Centre, you will direct operational delivery supporting critical business services. You will guide event management, automation, recovery solutions, and service standards. The role partners with technology and business leaders to embed reliability requirements into new services.

Key Responsibilities:

• Lead 24/7/365 Technology Operations Centre service delivery
• Govern monitoring, alerting, observability, and event management platforms
• Implement automated incident recovery solutions and operational standards
• Establish metrics measuring service availability, reliability, and TOC effectiveness
• Coach technical professionals through objectives and development plans

Requirements:

• Bachelor’s degree in technology or related discipline
• Minimum 12 years in technology operations or service delivery
• Minimum 7 years of technical leadership and people management
• Expertise with ITSM, monitoring, logs, and application performance tools
• Knowledge of servers, containers, storage, and networking

Bring strategic leadership, observability expertise, and automation experience to Moneris’s critical technology operations in Etobicoke.

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