Ecommerce Customer Journey Manager
Samsung Electronics America
Lead Samsung Electronics Canada’s eCommerce customer journeys with strategic product roadmaps, NPS analysis, and end-to-end purchase experience optimization.As Digital Product Manager, you will identify journey gaps, address customer pain points, and develop improvements across eCommerce and mobile app experiences. You will align business, design, technology, and operations teams while translating requirements into system needs. The position also oversees research, process mapping, product development, and launch readiness.Key Responsibilities:
Analyze eCommerce journeys, customer gaps, and pain pointsConduct market research and create realistic user storiesAlign mobile, digital, and omnichannel capabilitiesCoordinate requirements, impact analysis, and launch communicationsEnsure features meet quality and accessibility standardsRequirements:
Bachelor’s degree in Business, Marketing, or related fieldFive-plus years of digital product management experienceCustomer-focused mobile app and UX/UI experienceStrong analytical, planning, prioritization, and negotiation skillsKnowledge of digital accessibility and customer NPS systemsUse customer research, design thinking, and product strategy to improve Samsung eCommerce and mobile purchase experiences.
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Analyze eCommerce journeys, customer gaps, and pain pointsConduct market research and create realistic user storiesAlign mobile, digital, and omnichannel capabilitiesCoordinate requirements, impact analysis, and launch communicationsEnsure features meet quality and accessibility standardsRequirements:
Bachelor’s degree in Business, Marketing, or related fieldFive-plus years of digital product management experienceCustomer-focused mobile app and UX/UI experienceStrong analytical, planning, prioritization, and negotiation skillsKnowledge of digital accessibility and customer NPS systemsUse customer research, design thinking, and product strategy to improve Samsung eCommerce and mobile purchase experiences.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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