Cisco Contact Centre Solutions Architect

TELUS

Shape Cisco contact centre solutions for TELUS customers through discovery, architecture, deployment, and go-live delivery.This Senior Technology Consultant role focuses on designing voice, IVR, omnichannel, and related contact centre solutions. You will work with Cisco Webex Contact Center, Cisco UCCX, and Avaya while translating business and technical requirements into functional specifications. Your work supports customer proposals, presentations, whiteboard sessions, and RFP responses.Key Responsibilities:
Identify business and technical requirements with customersDesign contact centre solutions across Cisco and AvayaShape client proposals with account teamsPresent solutions through presentations and whiteboard sessionsContribute to customer RFP responsesRequirements:
Significant senior or lead contact centre experienceCisco Webex Contact Center experience preferredKnowledge of skill-based routing, IVR, CTI, and reportingAbility to lead projects with limited supervisionUniversity degree or equivalent experienceUse solution architecture, platform expertise, and clear communication to design effective contact centre services at TELUS.
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