Operational Excellence Program Leader

Lead Canadian Service Tools programs remotely, combining operational excellence, supplier management, and performance metrics to strengthen field service delivery.This leader oversees tools, operational supplies, and financial stewardship while improving rigor across the Canadian Service organization. The work spans procurement, calibration, inventory, dashboard alignment, ServiceMax preparedness, and continuous improvement. Cross-functional partnership supports effective solutions for field requirements, quality, and compliance.Key Responsibilities:
Lead Canadian Service Tools and Operational Supplies programsManage the $1.25M+ annual Service Tools budgetCoordinate suppliers, calibration, repairs, inventory, and lifecycle requirementsDrive DMS preparedness and dashboard alignmentSupport Service Request cleanup and ServiceMax preparednessRequirements:
Bachelor’s degree or equivalent relevant professional experienceMinimum 5+ years of operational or field experienceExperience leading cross-functional initiatives in matrixed organizationsExperience with metrics, structured problem solving, and improvementStrong analytical, project-management, and communication skillsApply operational rigor, supplier leadership, and performance management to improve Canadian Field Service effectiveness and customer outcomes.
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