Frontline Technical Support Analyst at TWU

Become a Frontline Technical Support Analyst at Trinity Western University, providing essential Tier 2 support to users across the campus. Manage service requests and operational tasks in a supportive Christian environment. In this dynamic role, you'll monitor incidents and deliver effective solutions to enhance the user experience. You'll support various services, including user account management and software access, all while upholding the university's commitment to service excellence. Key Responsibilities:

• Resolve technical issues and service requests effectively
• Provide respectful, solution-oriented support
• Escalate issues as necessary to stakeholders
• Oversee phone systems and service configurations
• Maintain and update service documentation

Requirements:

• 2-3 years of IT support or customer service experience
• Strong communication and troubleshooting skills
• Experience in managing requests in ticketing systems
• Familiarity with SaaS tools and service desk principles
• ITIL Foundation certification is a plus

Bring your dedication to quality service to Trinity Western University and make a meaningful impact on the community. #J-18808-Ljbffr