Head Of Business Unit, Operations (London)

Job Overview

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates nationwide.

Responsibilities

• Partner with District Managers to assist in overall district operations.
• Drive to various office locations to train staff, ensure client standards are met, set up computer equipment, and put up marketing/signage.
• Monitor and support office schedules, making adjustments as required.
• Assist with planning and execution of training and development initiatives.
• Maintain asset management inventory, process invoice payments, and manage petty cash.

Qualifications

• Three or more years of experience in retail or a similar customer-oriented industry.
• Willingness to work a flexible schedule and drive regularly to a number of offices within the district.
• Excellent interpersonal, employee relations, and coaching skills.
• Ability to plan and coordinate workload and adapt to multiple initiatives simultaneously to meet project commitments and deadlines.
• Strong ability to deliver results that assist the company in achieving strategic business objectives.
• Must be able to work efficiently, productively, and independently with little or no direct supervision.
• Excellent written and oral English skills; other languages are a definite asset.
• Knowledge of H&R Block Tax Office responsibilities considered an asset.
• Must enroll in Level 1 Tax Academy course “Fundamentals of Income Tax” for base knowledge.
• Proficient in MS applications (Word, Excel, PowerPoint, Outlook) and ability to set up workstation computers and use various software packages.
• Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization will be required.

Benefits

• Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.