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Consumer Experience Strategy Lead

(2616) Sanofi Vaccines Canada Ltd.

Winnipeg, MB
Lead consumer experience strategy at Sanofi in Toronto, using user research and digital product expertise in a hybrid model requiring three onsite days weekly.This Consumer Experience Strategy Lead shapes end-to-end experiences for Sanofi patients, customers, and staff. You will align digital solutions with user needs, product roadmaps, market customers, and technical frameworks. The work spans research, measurement, digital product management, and strategic planning.Key Responsibilities:
Deliver CX strategy across organizational digital productsDefine plans, principles, research insights, and measurement frameworksMaintain user experience strategy, rollout, and operationsLead CX strategy employees and contractorsAdvocate for CX across digital and stakeholder groupsRequirements:
Bachelor's degree in design, HCI, MBA, or related fieldSeven-plus years as a CX or UX strategistLarge global enterprise, agency, consulting, or startup experienceStrong analytical, communication, and presentation skillsProfessional English communication skills, written and verbalBring CX strategy, digital product management, research, and measurement expertise to Sanofi’s global digital ecosystem.
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Vacancy posted 2 hours ago
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