Restaurant Manager

Restaurant Manager – Tim Hortons

The employer is seeking to hire one Restaurant Manager for each of the following locations separately:

Location: 601 Main Street E, Dundalk, ON NOC 1B0

Location: 301 Colonel Philips Drive Shelburne ON L9V3W1

These are two separate Restaurant Manager positions, with one manager required at each location.  Each successful candidate will be assigned to and work exclusively at their respective location.

Employer: Tim Hortons

Salary: $36.92  – 38.50 hourly

Hours: 30–40 hours per week

Employment Type: Permanent, Full-Time; Work Location: On site only

Overtime: As per applicable employment standards legislation
Schedule: Early morning, morning, day, evening, night, shift, weekends, and holidays
Start Date: As soon as possible

About the Employer

Tim Hortons is located in Dundalk ON, a rural community where the restaurant serves local residents, commuters, workers, families, and visitors. The restaurant operates in a fast-paced quick-service environment and requires consistent management coverage across multiple operating periods to maintain service standards, food safety, staffing, inventory control, cash procedures, and franchise compliance.

Position Summary

The Restaurant Manager will be responsible for independently planning, organizing, directing, controlling, and evaluating daily restaurant operations. This is a management-level role with full operational accountability, not a shift-level supervisory position. The successful candidate must be capable of managing staff, controlling labour and inventory costs, maintaining Tim Hortons brand standards, handling customer service issues, supporting profitability, and ensuring safe and efficient restaurant operations.

Language

English

Education

Secondary school graduation certificate required.
Post-secondary education in hospitality, business, food service management, or a related field is considered an asset.

Experience

Minimum 2 years of supervisory or management experience in a quick-service restaurant, food service, hospitality, or similar fast-paced customer service environment is required. And 2 years of Tim Hortons experience is required

Work Setting

Rural area
Fast-paced quick-service restaurant
On-site work only; remote work is not available

Driver’s license is an asset

Main Duties

Operations Management

Plan, organize, direct, control, and evaluate daily restaurant operations.
Establish and implement operational procedures in accordance with Tim Hortons head office standards, audit requirements, and franchise expectations.
Oversee opening, daytime, evening, weekend, and peak-period operations as required.
Monitor service speed, product quality, food preparation standards, cleanliness, and overall guest experience.
Ensure compliance with food safety, sanitation, health and safety, and employment standards requirements.
Address operational problems and implement corrective measures to maintain service consistency.

Staff Management and Leadership

Recruit, interview, hire, train, schedule, supervise, coach, and evaluate restaurant staff.
Provide leadership and direction to team members, supervisors, and assistant managers.
Conduct onboarding and continuous training for new and existing employees.
Prepare and conduct performance reviews.
Address attendance, performance, conduct, and workplace issues in accordance with company policy.
Identify high-potential employees and support internal development and career progression.
Manage staff scheduling to ensure adequate coverage across all shifts while controlling labour costs.

Financial and Sales Responsibilities

Monitor daily sales performance and support achievement of sales and service targets.
Review labour costs, sales trends, food costs, and operating expenses.
Assist with budgeting, cost control, and operational expense management.
Oversee cash handling procedures, deposits, balance sheets, cash reports, and daily financial reporting.
Identify opportunities to improve profitability, reduce waste, and increase operational efficiency.

Inventory and Supply Management

Monitor inventory levels and ensure timely ordering of food, beverages, paper products, and supplies.
Manage product rotation, storage procedures, waste control, and inventory variance.
Coordinate with suppliers and vendors to maintain consistent supply chain operations.
Ensure sufficient product availability during peak periods and promotional campaigns.

Customer Service and Problem Resolution

Ensure high levels of customer satisfaction and consistent service quality.
Handle and resolve escalated customer complaints professionally, including in-person and online customer concerns.
Maintain a positive dining experience for all guests.
Implement service improvements based on guest feedback and operational performance.

Compliance and Safety

Enforce workplace safety policies and security procedures to protect employees, guests, and business property.
Ensure compliance with Tim Hortons corporate policies, franchise standards, brand requirements, and audit expectations.
Support loss prevention, theft reduction, and secure restaurant operations.
Maintain accurate records related to training, scheduling, inventory, cash handling, and operational compliance.

Supervision

Supervise approximately 16 to 20 staff members.

Credentials

Food Service Manager Certification required.
Food Handler Certification required.
Valid driver’s licence is considered an asset.

Computer and Technology Skills

Electronic cash register systems
Accounting or bookkeeping software
MS Excel
MS Office
MS Outlook
MS PowerPoint
MS Word
Spreadsheet

Work Conditions and Physical Capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Multitasking
Attention to detail
Standing for extended periods

Personal Suitability

Strong leadership skills
Excellent communication skills
Ability to manage and motivate staff
Strong judgment and problem-solving ability
Reliability and accountability
Ability to work independently
Ability to manage competing priorities

The complete job description will be provided upon issuance of a job offer.

How to apply

Interested candidates are invited to apply by email. Please attach your updated resume and clearly indicate which location (Dundalk or Shelburne) you are applying for in the subject line or body of your email.

By email:
[email protected]