Customer Experience Associate

Job Description

Job Description

As a customer experience associate you will be responsible for leading exceptional guest experiences by creating emotional connections within our communities. Your knowledge and passion will be critical in guiding our guests through our strategically curated assortment plan which will earn trust, credibility and loyalty.

Responsibilities:

• Build positive community relationships
• Be a positive brand ambassador
• Continuous education and have a full understanding of our assortment
• Complete transactions, owing the entire path to purchase
• Adhere to regulations,compliance, standards and best practices to achieve desired results
• Inventory Management
• Maintain the integrity of the location, assuring safety and cleanliness are top of mind
• Drive performance, comprehensive understanding of KPI's

Qualifications:

• Previous experience in retail, hospitality or customer service industry
• Ability to multi-task in fast paced environment
• Excellent communication skills
• High Integrity, High Energy,
• Passionate in connecting communities through cannabis
• Basic skills in using digital platforms

Required Attributes:
Our Team Members must possess the following core values:

Hospitality - creating connections and earning loyalty through genuine hospitality
Experience - provide exceptional and memorable experiences
Authenticity - be true to who you are
Respect - treat others as you would like to be treated
Teamwork - building strong relationships with our communities, guests, partners and team members

Additional Requirements:

* Completion of CannSell certification upon offer
* Successful completion of criminal background check
* Must be flexible to work evenings and weekends as required
* Must be a minimum age of 19 years old

Thank you for your expressed interest in joining Pop's Cannabis Co.