Quality & Operational Excellence Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality & Operational Excellence Specialist based in Canada.
As a Quality & Operational Excellence Specialist, you will play an important role in strengthening quality standards, optimizing operational processes, and driving continuous improvement initiatives. You will manage customer and supplier complaints, lead root cause analyses, and implement sustainable corrective actions to prevent recurring issues. Working with established quality methodologies, you will contribute to maintaining and enhancing quality management systems. You will also collaborate with process owners and cross-functional teams to improve productivity, customer satisfaction, and operational performance. Your responsibilities will extend to ensuring compliance with quality, environmental, energy, and occupational safety standards. This role offers an opportunity to make a measurable impact in a quality-focused and continuously evolving environment.
AccountabilitiesYou will support the continuous improvement of operational processes and quality management practices, ensuring compliance, efficiency, and customer satisfaction across the organization. Your responsibilities will include:
Manage customer and supplier complaints, including root cause analysis and the implementation of sustainable corrective and preventive actions.
Apply established quality and problem-solving methodologies, including 4D, 8D, Ishikawa diagrams, and A3.
Support the development and implementation of initiatives aimed at reducing errors and promoting continuous improvement (CIP).
Maintain, monitor, and continuously improve existing quality management systems.
Coordinate activities and improvement measures to strengthen the effectiveness of the quality management system.
Support Process Owners in creating, optimizing, and documenting business processes and work instructions.
Participate in projects focused on improving quality, productivity, customer satisfaction, and profitability.
Monitor and support compliance with applicable quality, environmental, energy management, and occupational health and safety standards.
Collaborate with relevant stakeholders to identify operational inefficiencies and implement effective improvement solutions.
RequirementsThe ideal candidate has a background in quality assurance or quality management, combined with practical experience in operational excellence and continuous improvement. You should demonstrate strong analytical capabilities, a structured approach to problem-solving, and the ability to work effectively with different stakeholders. The following qualifications are expected:
Completed vocational training, ideally complemented by further education or specialization in quality assurance or quality management.
At least 3 years of professional experience in a comparable quality or operational excellence role.
Proven experience managing customer and supplier complaints and conducting root cause analyses.
Practical knowledge of problem-solving methodologies such as 8D, Ishikawa, A3, and 4D.
Familiarity with quality management systems and relevant industry standards.
Excellent MS Office skills and practical knowledge of SAP.
Strong analytical, structured, and solution-oriented working approach.
Excellent communication and interpersonal skills, with the ability to coordinate improvement initiatives and engage effectively with stakeholders.
High level of initiative, autonomy, and team spirit.
Excellent written and spoken German and English skills.
Benefits
Remote Work: Worldwide remote working opportunity.
Contract Type: Interim assignment.
Start Date: As soon as possible.
Professional Development: Opportunity to strengthen expertise in quality management, operational excellence, and continuous improvement methodologies.
Meaningful Responsibilities: Direct involvement in initiatives that improve operational efficiency, quality standards, and customer satisfaction.
Cross-Functional Collaboration: Opportunity to work with process owners and different teams across the organization.
We appreciate your interest and wish you the best!
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