Call Centre Process Improvement Leader
GE HealthCare
Lead Call Centre process improvement and digital operations for Canadian customer and service workflows, working remotely across cross-functional teams.This leader governs Call Centre processes, supporting technologies, and operational consistency. The work spans ServiceMax, Sierra AI, Express Service Requests, and MyGEHealthCare. You will translate business needs into requirements, coordinate testing, and support implementation readiness.Key Responsibilities:
Provide governance for Call Centre workflows and supporting technologiesInvestigate execution issues and coordinate corrective actionsMaintain standard processes and operational documentationIdentify workflow simplification and compliance improvementsSupport digital solution deployment and post-launch operationsRequirements:
Bachelor’s degree or equivalent relevant experienceFive or more years in Call Centre or related operationsExperience leading cross-functional process improvement initiativesAbility to develop requirements, user stories, and test scenariosStrong communication, organization, and problem-solving skillsApply process governance, digital deployment, and testing expertise to improve Canadian Call Centre and customer service operations.
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Provide governance for Call Centre workflows and supporting technologiesInvestigate execution issues and coordinate corrective actionsMaintain standard processes and operational documentationIdentify workflow simplification and compliance improvementsSupport digital solution deployment and post-launch operationsRequirements:
Bachelor’s degree or equivalent relevant experienceFive or more years in Call Centre or related operationsExperience leading cross-functional process improvement initiativesAbility to develop requirements, user stories, and test scenariosStrong communication, organization, and problem-solving skillsApply process governance, digital deployment, and testing expertise to improve Canadian Call Centre and customer service operations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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