Technical Account Manager (Enterprise Client)

About CDW

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

CDW Canada is seeking a Technical Account Manager (TAM) to act as the primary technical advisor for a major enterprise client in the Greater Toronto Area. In this senior presales role, you will serve as the client’s trusted technical partner and C-level advisor , dedicated to one strategic account. Your mission is to build a long‑term partnership with the client’s IT leadership, deeply understand their environment and business goals, and align technology solutions to drive their strategy forward. You will coordinate all of CDW’s technical engagements for this account – bringing in the right experts at the right time – to ensure smooth execution of initiatives.

This role requires broad technical knowledge across infrastructure, cloud, networking, security, and software , combined with strategic insight. You’ll comfortably switch between hands‑on technical discussions and high‑level strategy sessions with CIO/CTO stakeholders. If you are passionate about driving innovation , translating business needs into technology outcomes, and leading teams to deliver results, this role is for you.

Responsibilities

• Strategic Advisory & Relationship Management: Serve as a strategic technical advisor to the client’s senior IT leaders (CIO, CTO, VPs), helping shape their multi‑year IT roadmap to support key business objectives. Build trusted relationships across the client’s organization, from technical teams to C‑level, by consistently providing credible guidance and insight.
• Technical Orchestration: Act as the client’s primary technical point of contact and advocate within CDW. Orchestrate all technical presales activities – from early discovery and solution design to workshops and proposal development – by bringing in the appropriate CDW architects and engineers. Ensure each engagement is executed by the right experts and aligns with the client’s overall strategy. Maintain visibility into ongoing projects (even post‑sale) to guarantee continuity and identify follow‑up opportunities.
• Solution Development & Opportunity Growth: Facilitate the development of solutions for the client’s needs by guiding and overseeing the work of solution architects and engineers. Review high‑level architecture plans and proposals to ensure they meet the client’s requirements and fit into their strategic roadmap. Proactively identify new opportunities (e.g. cloud adoption, security enhancements, infrastructure upgrades) and work with the sales team to develop these into proposals. Leverage your understanding of the client’s business to anticipate needs and position relevant CDW services that deliver genuine value (always in a consultative, not pushy, manner).
• Communication & Reporting: Communicate regularly with both the client and internal CDW teams. Lead quarterly technology reviews and strategy sessions to update the client on progress, gather feedback, and adjust plans. Provide executive‑level briefings on the account’s status, upcoming initiatives, and any challenges, ensuring the client’s priorities are understood within CDW. Internally, share insights from the account (e.g. feedback on solutions, competitor considerations) to help refine CDW’s offerings and approach.
• Partner & Vendor Engagement: Develop and maintain relationships with key technology partners relevant to the account, including both established CDW/client partners and emerging partners. This includes coordinating and selectively participating in vendor executive briefings (EBCs), technical workshops, and proofs of concept for strategic solutions.
• Act as a point of control for vendor engagement with the client—balancing vendor‑driven sales motions with the client’s need for stable, secure, and strategically aligned solutions. At times, this will require serving as a gatekeeper to ensure vendor access and activity are appropriate, value‑driven, and aligned with the client’s priorities and operating environment.

Requirements

• Extensive IT Experience: 10+ years in IT roles such as Solutions Architect, Technical Consultant, or Enterprise Architect, with significant customer‑facing experience. Exposure to large enterprise or public‑sector clients is highly preferred (understanding complex, multi‑stakeholder environments).
• Broad Technical Expertise: Working knowledge across infrastructure, cloud, networking, security, and software domains. Ability to discuss a wide range of technologies at a high level, with hands‑on proficiency in at least one domain (e.g. cloud architecture, cybersecurity, data center infrastructure) to establish credibility.
• Business Acumen: Proven ability to connect technology solutions to business outcomes . Comfortable engaging with C‑level executives and translating business priorities into technical initiatives (and vice versa). Experience developing IT strategy or roadmaps for an organization is a strong asset.
• Exceptional Communication: Excellent presentation and communication skills. Able to deliver compelling presentations to senior executives and produce clear, concise documentation and proposals. Equally adept at leading high‑level visionary discussions and detailed technical working sessions as needed.
• Relationship & Influence: Demonstrated aptitude for building trusted advisor relationships. Skilled at establishing rapport and credibility with clients, influencing decisions without direct authority , and diplomatically navigating complex organizations.
• Cross‑Functional Leadership: Experience coordinating or leading teams across different departments (sales, engineering, service delivery, support, etc.) to achieve a common goal. Ability to lead through influence , rallying colleagues and partners to address client needs collaboratively.
• Proactive Ownership: Self‑motivated with an ownership mindset – able to identify what needs to be done and take initiative without waiting for direction. Examples of proactively improving customer relationships or spotting and developing new opportunities in previous roles are highly valued.
• Education & Certifications: Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Relevant industry certifications (e.g. AWS/Azure cloud certifications, Cisco networking, security credentials) are strong assets, demonstrating continuous learning and technical breadth.

Nice to Have

• Industry Knowledge: Familiarity with the utilities sector or other large‑scale enterprise environments is a plus. Ability to quickly learn an industry’s unique challenges and regulatory landscape if not already experienced in it.
• Thought Leadership: A track record of contributing to the tech community (e.g. writing blogs/whitepapers, speaking at events, developing best‑practice guides) is an asset, indicating a forward‑thinking mindset and passion for innovation.
• Consulting Background: Experience in a consulting firm or an Enterprise Architecture/IT Strategy role involving multi‑year planning and executive‑level advising is beneficial. This background suggests strength in assessing current vs. target states and driving transformation roadmaps—key aspects of the TAM role.
• Project Management Familiarity: Understanding of project management frameworks (e.g. basics of PMO processes, ITIL change management) is helpful. While you won’t directly manage projects, speaking the language of project managers and knowing how projects run will aid in coordinating with delivery teams and setting expectations.

Pay range: $180,000 - $252,000 total compensation, depending on experience and skill set

Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.

CDW is committed to being an AI‑fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

We make technology work so people can do great things.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.