Remote Customer Support Advocate

Remote customer support work across Canada centers on clear communication, multitasking, and helpful service through email, chat, and phone.

As a Customer Happiness Advocate, you will support customers within a small team serving a growing technology company. The full-time schedule covers five days weekly, with shifts potentially spanning Monday through Sunday and evenings. Two weeks of remote training begin the role.

Key Responsibilities:

• Answer customer inquiries through email, chat, and phone
• Manage phone calls, simultaneous chats, and emails
• Identify issues and provide helpful customer solutions
• Complete follow-up documentation after every customer ticket
• Offer needs-based solutions without pushy sales

Requirements:

• Hold a work permit from Canada, Finland, Spain, or the UK
• Use G-Suite, presentation software, Slack, and Zoom
• Demonstrate fluent professional English proficiency
• Type at least 50 words per minute
• Communicate excellently in writing and speech

Bring customer service, multitasking, and communication skills to remote Customer Happiness Advocate work supporting customers through multiple channels.