Senior Account Manager

We're seeking an experienced and relationship-driven
Senior Account Manager
to join our clients head office team in the Vancouver Lower Mainland. As a key contributor to our continued national growth, you'll be responsible for managing and expanding a portfolio of strategic customer accounts across Canada.In this role, you'll serve as the primary point of contact for some of our most important customers, building long-term partnerships, ensuring exceptional service delivery, and identifying opportunities to deepen our relationships. Working closely with our operations, warehousing, transportation, and leadership teams, you'll help customers optimize their supply chains while driving sustainable growth within your portfolio.What You'll Do
Manage and grow a portfolio of key customer accounts across CanadaDevelop trusted relationships with customer stakeholders and become a strategic extension of their supply chain teamsConduct regular business reviews, performance discussions, and planning sessions with customersIdentify opportunities to expand services across freight brokerage, warehousing, fulfillment, transloading, inventory management, and value-added solutionsLead customer onboarding, implementation, and ongoing account management initiativesPartner closely with operations and support teams to ensure service excellence and customer satisfactionProactively manage customer issues, escalations, and continuous improvement initiativesMonitor account performance, customer retention, and growth objectivesAnalyze customer needs and recommend innovative logistics solutions that deliver measurable valueMaintain accurate customer records, account plans, and opportunities within SalesforceWhat You Bring
5+ years of experience in account management, customer success, business development, or client relationship management within logistics, transportation, warehousing, or supply chainStrong preference for experience with a non-asset-based 3PL environmentDemonstrated success managing and growing strategic customer relationshipsStrong business acumen with the ability to identify opportunities for account expansion and long-term partnership developmentExceptional communication, presentation, and stakeholder management skillsA customer-first mindset and proven ability to navigate complex operational environmentsExperience collaborating with cross-functional teams to deliver outstanding customer outcomesProficiency with Salesforce or other CRM platformsWhy Join Us?
Manage a portfolio of strategic national accounts with significant growth potentialBe part of a rapidly growing Canadian logistics provider with ambitious expansion plansWork from our Vancouver Lower Mainland head office while supporting customers across the countryJoin a values-driven culture built on flexibility, accountability, customer-centricity, and actionable intelligenceCompetitive compensation package with performance incentives tied to customer retention, growth, and portfolio successOpportunity to make a meaningful impact on both customer success and company growth
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