Resident Support Supervisor

Job Responsibility:

Resident Support Supervisor

Position Information

Job Title:

Resident Support Supervisor

Program/Department/Team:

Housing Support Services

Reports to: Manager, Housing & Support Services

Date Completed: January 9, 2023

Status: Full- Time, Permanent Non-union

Program/Department Summary

Jean Tweed Centre supports and operates a number of housing and residential programs for women and their families with histories of substance use and/or mental health concerns.

Position Purpose

As a Resident Support Supervisor you will provide supervision and support a team approach to case planning, consistent with evidence-based practices in the fields of mental health and substance use; support your teams to manage crisis situations, conflict resolution, and risk assessments; provide coordination of the daily operations of the programs.

Responsibilities

Service

• Support day-to-day operations of the programs.
• Provide coordination and support across teams to enhance continuity and quality of care.
• Oversee the maintenance of documentation, including discharge summaries and clinical notes.
• Maintain professional practice standards and any relevant reporting and licencing.
• Oversee and complete statistics and reports on program activities and special projects where applicable.
• Monitor implementation of policies and procedures within the department.
• Represent the Jean Tweed Centre in the community.
• Establish interdepartmental collaborative relationships.
• As required, provide after-hours emergency coverage on a rotational basis.
• Re-deployment to various JTC Residential sites for support as needed
• Monitor the safety, health and well-being of the clients under the program care.

Staff Supervision

• Orient, train, supervise and coach program staff.
• Participate in, and/or lead all relevant staff meetings as appropriate.
• Formulate and schedule the work of program staff and authorize and effectively control the overtime work of such staff.
• Facilitate team building via communication and positive working relationships with staff.
• Support employees to supervise student placements and volunteers.

Organizational

• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centered and anti-oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
• Maintain a client service orientation including learning about/addressing client needs and concerns.
• Work collaboratively including respecting others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding self responsible and following through on commitments.
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
• Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Qualifications

• Degree or Diploma in Social Work or relevant field.
• Minimum 3-5 years of experience in related field.
• Minimum 2 years supervisory experience in a unionized environment.
• Approach to leadership consistent with organizational values.
• Knowledge and understanding of women's issues, particularly as they relate to women with substance use, mental health and/or gambling concerns.
• Excellent decision-making, problem-solving and conflict/crisis management skills
• Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
• Strong computer skills including working knowledge of Microsoft Office Suite
• Excellent oral and written communication skills.
• Excellent individual and group supervisory skills.
• Administrative, project management and program development skills.

Job Types: Full-time, Permanent

Salary: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• leadership: 3 years (preferred)

Licence/Certification:

• First Aid Certification (preferred)

Ability to Commute:

• Toronto, ON (required)

Ability to Relocate:

• Toronto, ON: Relocate before starting work (required)

Work Location: In person