Director of Support Services

Director of Support Services/ Permanent Full-Time

Case Manor - Bobcaygeon

Salary: $55,451 - $69,314

This posting is for an existing vacancy

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, and maintenance. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on cultivating happiness in daily life!

We are currently seeking an exceptional individual to fill a key management position, a role that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the Director of Support Services plays a crucial role. Through leadership excellence, the successful candidate will not only manage their department's budget but also ensure that their team delivers exemplary service. This role is responsible for creating an enriching experience for both Team Members and Residents, fostering an environment where every individual feels valued and cared for. In this role, you will oversee operations and create an atmosphere where joy and well-being flourish.

What We Offer:

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package


• Health & Dental benefits program


• RRSP with employer match


• Share Ownership and Reward Program (SOAR) 


• Employee Share Purchase Plan with company match 


• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges 


• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll be Doing 

• Plan, coordinate, direct and monitor the effectiveness of all operational activities within the dietary, housekeeping and laundry departments


• Collaborate with the Infection Prevention and Control (IPAC) Lead to ensure adherence to health standards


• Supervise all aspects of food production and service of all meals 


• Provide orientation and performance management process for all team members within the departments


• Establish, monitor and evaluate staffing patterns and work schedules in accordance with the annual budget and with Collective Bargaining Agreements


• Conduct regular safety audits and inspections of the department


• Oversee orientation of all direct reports in all areas of health and safety, emergency preparedness and any departmental hazards


• Respond promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues


• Know and interpret legislation, regulation, and process

Who You Are: 

• Completion of a Food Service Nutrition Management Certificate, from a recognized educational institution


• Active member in the Canadian Society of Nutrition Management (Student memberships are not applicable)


• Demonstrated experience in large quantity food preparation, financial planning, and food purchasing


• Infection Prevention and Control certification from IPAC Canada preferred or willing to obtain


• Knowledge of current best practice standards in housekeeping and laundry operations and systems


• Supervisory experience in a unionized environment and/or in long term care 


• Minimum of 2 years’ experience in the long-term care home sector is an asset 


• You have strong people management skills that can guide, motivate and supervise a diverse team while also being able to delegate tasks effectively 


• Can demonstrate patient, understanding, and able to connect with both residents and their families 


• You are able to think quickly, adapt to changing situations, and resolve issues efficiently 


• Possess effective organizational and time management skills to handle multiple tasks, manage budgets and ensure the smooth operation of the department 

What you need to know:

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with diverse backgrounds and have a wide range of abilities. Sienna provides an accessible candidate experience 


• You must successfully pass a Vulnerable Sector Check and/or Criminal Record Check applicable to the appropriate province 


• Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.