Senior Software Architect Customer Support
Remitly
Shape technical strategy for Remitly’s global customer support platform through architecture, scalability, and cross-functional engineering leadership. This position is hybrid.As a Senior Software Development Engineer, you will work within Customer Success Technologies to improve access to support. You will balance short-term goals with long-term maintainability while partnering with Product Management, designers, and engineers. Your systems will support customer and agent experiences.Key Responsibilities:
Define technical strategy and systems for the engineering teamContribute to scalable, maintainable software architecturePartner with product, design, and engineering stakeholdersDeliver optimized contact handling and back-office automationInvestigate root causes and implement application solutionsRequirements:
Computer Science, Engineering degree, or equivalent experienceSix or more years of software engineering experienceLeadership experience across frontend and backend systemsDevOps and CI/CD pipeline exposureExperience with modern AI development toolsLead architecture and engineering direction for Remitly’s customer support technologies, combining scalable systems with practical AI development.
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Define technical strategy and systems for the engineering teamContribute to scalable, maintainable software architecturePartner with product, design, and engineering stakeholdersDeliver optimized contact handling and back-office automationInvestigate root causes and implement application solutionsRequirements:
Computer Science, Engineering degree, or equivalent experienceSix or more years of software engineering experienceLeadership experience across frontend and backend systemsDevOps and CI/CD pipeline exposureExperience with modern AI development toolsLead architecture and engineering direction for Remitly’s customer support technologies, combining scalable systems with practical AI development.
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Vacancy posted 1 hour ago
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