Senior Manager Small Business Growth

Drive small business growth at Tangerine through client discovery, market intelligence, and digitally enabled advice experiences in Toronto.This Senior Manager role brings external entrepreneurial perspective into Tangerine Business strategy and leadership decisions. You will understand founders’ needs, identify market opportunities, and convert insights into propositions, journeys, partnerships, and growth initiatives. Success depends on connecting client outcomes, engagement, loyalty, and commercial contribution.Key Responsibilities:
Identify client pain points, behaviours, and ecosystem partnership opportunitiesTranslate insights into proposition requirements, experiences, and initiativesShape advice across acquisition, onboarding, engagement, service, and growth journeysConnect advice with relevant Tangerine Business products and servicesChampion small business owners’ voices in product and growth decisionsRequirements:
Seven or more years supporting entrepreneurs and growth-stage organizationsKnowledge of small business acquisition, expansion, operations, and ecosystemsAbility to create executive-ready recommendations and decision materialsExperience influencing cross-functional teams without direct reporting authorityComfort using AI-enabled tools and data-informed decision-makingUse entrepreneurial insight, market analysis, and stakeholder influence to strengthen Tangerine Business client growth and engagement.
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