Director Customer Experience Quebec Operations

Lead customer experience strategy across PAL Airlines’ Quebec operations, guiding airport service teams with operational excellence and bilingual communication.

As Director, Customer Service, you will shape service standards across the Quebec network. Lead multi-site teams, manage performance, and collaborate across aviation operations. Champion passenger experience, safety, compliance, and employee development through accountable leadership.

Key Responsibilities:

• Develop customer service vision, strategy, and roadmap
• Lead station teams across Quebec locations
• Drive performance through goals, KPIs, and accountability
• Collaborate with operational departments and stakeholders
• Oversee audits, inspections, and corrective actions

Requirements:

• Senior leadership experience in aviation or related industries
• Success leading multi-site teams and service excellence
• Experience managing performance, budgets, and resources
• Exceptional communication and relationship-building skills
• French and English bilingualism is required

Bring strategic customer service leadership, airport operations expertise, and bilingual communication to PAL Airlines’ Quebec network.

#J-18808-Ljbffr