Generator Service Technician Manager
TPGS
Lead generator service technicians through coaching, customer service, and operational coordination in a field-based management role. Travel and after-hours on-call participation are required.Reporting to the Branch Service Manager, the Field Service Manager provides leadership and guidance to technicians. The position combines service sales, workforce coordination, and customer satisfaction. Success requires managing productivity, service metrics, parts activity, safety, and employee development.Key Responsibilities:
Lead technicians toward sales revenue and income forecastsComplete ride-alongs with technical and procedural coachingCoordinate dispatch, billable time, job details, and technician skillsResolve customer complaints and disputes through negotiationManage timecards, reviews, recruiting, training, and developmentRequirements:
Five or more years of generator service technician experienceStrong leadership, mentoring, coaching, and team-building skillsExcellent customer service, communication, and negotiation skillsMicrosoft Office and computer proficiencyValid driver's license and reliable personal vehicleApply generator-industry experience, technician coaching, service coordination, and customer focus to lead field operations effectively.
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Lead technicians toward sales revenue and income forecastsComplete ride-alongs with technical and procedural coachingCoordinate dispatch, billable time, job details, and technician skillsResolve customer complaints and disputes through negotiationManage timecards, reviews, recruiting, training, and developmentRequirements:
Five or more years of generator service technician experienceStrong leadership, mentoring, coaching, and team-building skillsExcellent customer service, communication, and negotiation skillsMicrosoft Office and computer proficiencyValid driver's license and reliable personal vehicleApply generator-industry experience, technician coaching, service coordination, and customer focus to lead field operations effectively.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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