Senior Technical Project Manager

As a Senior Technical Project Manager, you will lead the successful delivery of complex technology and automation projects, working closely with enterprise clients and cross-functional teams. You will act as a trusted advisor, bridging the gap between business objectives and technical execution. The role involves managing multiple projects simultaneously, overseeing roadmaps, coordinating resources, and ensuring high-quality delivery. You will collaborate with product, delivery, and technical teams in a dynamic, internationally distributed environment. Strong communication and stakeholder management will be essential to understanding client needs and translating them into actionable solutions. This is an opportunity to contribute to innovative AI and automation initiatives while helping organizations unlock the full potential of intelligent technologies.

Accountabilities:

• Lead the planning, coordination, and delivery of multiple concurrent technical projects, ensuring alignment with client objectives and business priorities.
• Develop a strong understanding of the organization's communication and automation technologies, including voice, SMS, natural language understanding (NLU), and low-code/no-code solutions.
• Build and maintain account roadmaps, ensuring clear visibility into project progress, milestones, responsibilities, and deliverables.
• Gather, validate, document, and communicate technical and business requirements to implementation teams.
• Identify and manage project dependencies, risks, scope changes, timelines, and resource allocation to ensure successful delivery.
• Collaborate with delivery, product, and growth teams to coordinate priorities and maintain alignment across stakeholders.
• Act as the primary point of contact for clients, leading design workshops, progress reviews, and strategic decision-making meetings.
• Represent the organization during onsite meetings with customers and partners when required.
• Maintain effective communication across all teams, ensuring timely updates, transparency, and accountability throughout the project lifecycle.

Requirements:

• At least 5 years of experience in technical account management, technical project management, or program management within software, automation, or technology-driven environments.
• Bachelor's degree in Computer Science, Engineering, or another relevant technical field, or equivalent practical experience.
• Proven experience working directly with enterprise clients and stakeholders, balancing project delivery responsibilities with relationship management.
• Strong organizational and documentation skills, with experience preparing project status reports, risk registers, delivery dashboards, and other structured project documentation.
• Solid understanding of software development lifecycles, system integrations, and automation architectures.:diamond <
• Ability to translate business, operational, and customer requirements into clear technical specifications and actionable delivery plans.
• Excellent communication, presentation, and stakeholder management skills, including the ability to explain complex technical concepts to non-technical audiences.
• Fluent business-level English.
• Comfortable working independently and collaboratively within a flat, distributed, and fast-paced environment.
• Strong problem-solving skills, adaptability, and a proactive approach to identifying challenges and driving projects forward.

Nice to have:

• Experience with automation platforms, conversational AI, or SaaS product delivery.
• Previous hands-on experience in software development, systems analysis, solutions engineering, or another technical role.
• Familiarity with low-code/no-code platforms and workflow orchestration systems.
• Experience managing distributed or international delivery teams.

Benefits:

• Fully remote working environment, offering flexibility in where you work within Canada.
• Opportunity to contribute to innovative AI, conversational automation, and enterprise technology solutions.
• Exposure to cutting-edge technologies and complex enterprise transformation projects.
• Collaboration with an international team of specialists in AI, automation, and user experience.
• Opportunities for professional development, continuous learning, and career growth.
• Independent contractor engagement (B2B).
• Full-time collaboration within a flexible and collaborative working culture.