Senior Manager Technical Account Management
EngineersOfAI
Lead the Technical Account Management at Instacart as a Senior Manager. Drive post-launch technical excellence for Storefront Pro in a flexible, team-oriented work environment.
As a Senior Manager at Instacart, you will build and lead a world-class Technical Account Management team focused on our premier e-commerce solution, Storefront Pro. You'll define platform health measures while navigating complex stakeholder interactions and leading a rapidly growing practice. By overseeing training and development initiatives, you will ensure alignment and strategic focus in delivering exceptional customer experiences.
Key Responsibilities: - Hire and develop the Technical Account Management team - Define key metrics for SFP health and performance - Design a scalable operating model for team assignments - Manage communications with C-suite retailer stakeholders - Lead cross-functional initiatives for continuous improvement
Requirements: - 10+ years in technical account management or solutions engineering - 5+ years in team leadership and scaling roles - Strong communication skills for high-level stakeholder engagement - Proven ability to drive large-scale transformations - Solid understanding of engineering in SaaS environments
Elevate Instacart's Technical Account Management and contribute to shaping outstanding customer experiences in e-commerce.#J-18808-Ljbffr
As a Senior Manager at Instacart, you will build and lead a world-class Technical Account Management team focused on our premier e-commerce solution, Storefront Pro. You'll define platform health measures while navigating complex stakeholder interactions and leading a rapidly growing practice. By overseeing training and development initiatives, you will ensure alignment and strategic focus in delivering exceptional customer experiences.
Key Responsibilities: - Hire and develop the Technical Account Management team - Define key metrics for SFP health and performance - Design a scalable operating model for team assignments - Manage communications with C-suite retailer stakeholders - Lead cross-functional initiatives for continuous improvement
Requirements: - 10+ years in technical account management or solutions engineering - 5+ years in team leadership and scaling roles - Strong communication skills for high-level stakeholder engagement - Proven ability to drive large-scale transformations - Solid understanding of engineering in SaaS environments
Elevate Instacart's Technical Account Management and contribute to shaping outstanding customer experiences in e-commerce.#J-18808-Ljbffr
Vacancy posted 1 hour ago
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