Japanese-Speaking Cloud Support Engineer

Skillhub Solutions Inc.

Support Snowflake customers in Toronto or Atlanta using SQL troubleshooting and AI-assisted diagnostics. This full-time role requires Japanese fluency and clear technical communication.As a Cloud Support Engineer, you will own customer cases from triage through resolution and follow-up. You will investigate logs, scripts, Snowflake tools, and AI-generated hypotheses. The role also connects technical support with platform stability and customer experience.Key Responsibilities:
Manage customer issues through resolution and follow-upProvide clear, timely customer updatesTroubleshoot with SQL, logs, scripting, and Snowflake toolsValidate AI-generated hypotheses and responsesDocument solutions and improve knowledge-base contentRequirements:
Computer Science degree or equivalent experienceAt least two years of technical support experienceFluent spoken and written Japanese and strong EnglishSQL, scripting, automation, Windows, and Linux knowledgeFamiliarity with data warehousing and web servicesBring Japanese-language support, technical troubleshooting, and AI validation skills to Snowflake’s customer-facing cloud engineering team.
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