Vice President Of Delivery

North America is one of our fastest-growing markets, and we are investing in senior delivery leadership to match that growth
As the portfolio has scaled, we want dedicated, senior ownership of delivery so that specialist talent across the region is deployed where it adds the most value, and so delivery has a clear, accountable leader who can bring order and pace to a growing and increasingly complex portfolio
You will be a key delivery partner to our EVP, Technology - North America
This is a hands-on leadership role, not a governance or process role sitting apart from the work
You will take direct ownership of the delivery portfolio, freeing up senior leadership time to focus on regional strategy, team growth and client relationships, while you own how delivery runs day to day
This role also means operating as a business partner to Product and Go-To-Market leadership — working through delivery, resourcing and prioritization decisions together with those teams from the outset, rather than receiving requirements after the fact
This is a senior, hands-on leadership role for someone who thrives on bringing order to complexity at pace, wants real accountability rather than an advisory mandate, and is energized by operating in a fast-moving, high-growth environment
Take direct, senior ownership of the North America technology delivery portfolio — not oversight from a distance, but hands-on accountability for how delivery actually runs
Embed and evolve Two Circles’ delivery frameworks, governance and operating rhythms within North America, aligned to global standards and adapted pragmatically to regional realities
Ensure consistent, disciplined approaches to delivery planning, reporting, escalation and decision-making across programmes
Act as the senior escalation point for complex delivery, resourcing or commercial challenges — resolving issues at the right level rather than allowing them to land on the EVP by default
Operate as the EVP’s key delivery partner, absorbing the operational complexity of the portfolio so senior leadership time is spent on strategy, people and client relationships
Build genuine business-partner relationships with Product and Go-To-Market leadership, working through resourcing, prioritization and delivery trade-offs collaboratively and end-to-end rather than as a downstream function
Represent North America delivery with credibility in front of senior technical and non-technical stakeholders, including client executives where required
Establish clear, consistent approaches to resource planning, capacity management and utilization across North America
Ensure delivery teams use agreed tools and processes to track time and effort accurately, creating real visibility into who is working on what, where and when
Partner with commercial and finance colleagues to ensure delivery data supports margin management, forecasting and Statements of Work
Use delivery and resourcing insight proactively to identify risk early and drive corrective action before it escalates
Work as a genuine peer with the Delivery Directors in EMEA and APAC to maintain alignment on standards, tooling and expectations globally
Bring proven approaches from other regions into North America to accelerate delivery maturity, and feed North America’s own learning back into the global model
Lead, coach and develop delivery leaders across Programme and Delivery roles, setting a high bar for accountability and ownership
Build a collaborative, transparent culture with a strong bias towards continuous improvement
Build trusted relationships across delivery, engineering, product and client-facing teams that make the operating model function in practice, not just on paper
Benefits
Renowned Team Days often throughout the year
Performance Reviews every 6 months with discretionary salary increases
Discretionary Bonus based on company performance
Summer Away Days
23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
Private healthcare (Vitality) and/or Health Care Plan (Medicash)
Mobile phone contribution
Sport Challenge contribution
Gym membership contribution
2x annual kit drops
Tickets to sporting events
Lunch once a week, breakfast and continuous supply of snacks
Private healthcare schemes
Learning and Development opportunities, including certification in certain areas
Cycle to work scheme
Demonstrated experience with resource management, utilisation, delivery tooling and time tracking
Strong experience embedding delivery frameworks, governance and operating models at scale, including in fast-growing environments
Strong commercial awareness, with experience using delivery data to inform margin, forecasting and client outcomes
Experience working across global or multi-region delivery organisations, with the credibility to operate as a peer to senior delivery leaders elsewhere in the business
Significant experience in senior delivery leadership roles, ideally including experience operating as a direct partner to an executive-level leader (CTO, EVP or equivalent)
Proven track record delivering complex digital products, SaaS platforms and/or data-led programmes within a consultancy, agency or product-led technology organisation
A track record of thriving, not just coping, in fast-paced, ambiguous, high-pressure environments — this role sits inside a period of significant growth and change in North America
Excellent stakeholder management and communication skills, with genuine ability to influence senior technical and non-technical audiences, including client executives
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